Knowledge base & deflection — found from sitemap — Unblu

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Facts read from this source

• Knowledge bot llm Report an error

  “The knowledge bot uses ChatGPT, a chatbot based on a large language model (LLM), to query a knowledge database with the visitor’s utterance.”

• Knowledge bot activation Report an error

  “To deal with such cases, you can activate a second bot in the UCB, the knowledge bot.”

• Knowledge resource types Report an error

  “Select the type of resource you want to upload, File or URL.”

• Knowledge file formats Report an error

  “You can upload files in the following formats: CSV, HTM, HTML, JSON, MD, PHP, PDF, RSS, SHTML, and TXT. If you try to upload other file types, an error message appears”

• Knowledge URL sitemap Report an error

  “If there’s a sitemap associated with the URL you entered, the UCB lists the pages it found:”

• Knowledge subpage filter Report an error

  “You can filter the subpages by entering a substring (not a regular expression) of the URLs you’re interested in and hitting the Enter key.”

• Knowledge resource statuses Report an error

  “If the resource is still being processed, its status is SCRAPING. Once a resource has been processed, its status changes to COMPLETE. If a problem arises during scraping, the resource’s status is set to SCRAPE_FAILED. If it wasn’t possible to start scraping, the resource’s status is set to START_SCRAPE_FAILED”

• Knowledge resource delete behavior Report an error

  “Deleting a resource doesn’t remove it from any knowledge databases you created with the resource.”

• Bot personas Report an error

  “You can influence the tone of the knowledge bot’s answers by creating a persona with the traits you want the knowledge bot to exhibit.”

• Persona brevity Report an error

  “Open the Advanced configuration to access the bot persona’s Brevity feature. This allows you to configure the persona’s verbosity independently of the tone.”

• Persona test Report an error

  “The Persona Test section lets you check how the knowledge bot responds given the persona you defined.”

• Database single live Report an error

  “Only one database can be live at any one time.”

• Database states Report an error

  “While it’s being generated, the state of a database is CREATING. Once a database has been generated successfully, its state changes to COMPLETE. If an error occurs while generating the database, its state is set to CREATION_FAILED. If it wasn’t possible to start creating the database, its state is set to START_CREATION_FAILED”

• Database deploy complete only Report an error

  “You can only deploy a database whose state is COMPLETE.”

• Database resources immutable Report an error

  “You can’t update the resources of a database once you’ve created it. If there are resources you want to add to or remove from the database, you have to create a new database.”

• Database persona redeploy Report an error

  “If you update the deployed database and change its persona, you must redeploy the database after you’ve saved your changes.”

• Knowledge guidance Report an error

  “Only add resources containing information that can be shared publicly.”

• Knowledge resource download Report an error

  “To review the contents of a resource, click the Download button. For web resources, this downloads a tarred and gzipped archive of the resource. Files are downloaded without archiving beforehand.”

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