Privacy policy — OTRS

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Facts read from this source

• Entity Report an error

  “Company: OTRS GmbH Address: Zimmersmühlenweg 11, 61440 Oberursel, Germany”

• Retention general Report an error

  “Duration of data storage: The duration of data storage depends on the statutory storage requirements and is usually 10 years.”

• Third country transfers Report an error

  “Third-country transfers: As part of contractual execution, processors could also be used outside the European Union.”

• Section 508 Report an error

  “OTRS GmbH aims to be 508 compliant. Section 508 of the Rehabilitation Act of 1973 requires, with certain exceptions, that our Federal Customers comply with certain accessibility requirements”

• Newsletter retention Report an error

  “We retain the data that you disclose in your newsletter application until you cancel your subscription to our newsletter.”

• Business card retention Report an error

  “If you do not purchase products or services from our offerings, we will delete your contact details after 5 years.”

• Free trial registration Report an error

  “This includes email address, first name, surname, country, telephone number, organization, job title: these are needed for carrying out downloads, viewing FAQs or creating inquiries to the OTRS Group.”

• Free trial retention Report an error

  “The collected data will be kept for 3 years. If there is no business relationship after this period, the data from the Free Trial registration will be deleted.”

• Matomo Report an error

  “On our websites, data is collected and stored using the Matomo web analytics software (see www.matomo.org). We operate our own Matomo instance on our own servers (on-premise), which means that no data is transferred to third parties.”

• Google tag manager Report an error

  “We are using the Google Tag Manager of the company Google Inc. (Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043).”

• Google ads Report an error

  “This website uses Google Ads Conversion Tracking, a web analytics service provided by Google Inc. (“Google”).”

• Google recaptcha Report an error

  “On our website we use Google reCAPTCHA Enterprise, a service of Google Ireland Ltd”

• Youtube Report an error

  “Our website uses plugins from YouTube, which is operated by Google.”

• Hubspot Report an error

  “HubSpot is a tool used to provide visitors to our websites and those who sign up through the HubSpot Subscription Service with content that better matches their interests. HubSpot is both a controller and processor of data.”

• Vimeo Report an error

  “we use a plugin from Vimeo Inc, located at 555 West 18th Street, New York, New York 10011, USA.”

• Hotjar Report an error

  “This website uses HotJar, a service that analyzes the online behavior and voice of website users by Hotjar Ltd.”

• Sixsense Report an error

  “6sense captures intent signals from both known and anonymous sources and connects them to potential customer accounts.”

• Linkedin Report an error

  “On our pages the LinkedIn pixel of the social network LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. is integrated.”

• X Report an error

  “These buttons are provided by X Internet Unlimited Company, Attn: Data Protection Officer, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 IRELAND.”

• Application retention Report an error

  “Application data will generally be deleted within six months after notification of the decision, unless consent has been given for a longer period of data storage.”

• Video conference sccl Report an error

  “Third Country Transfer: Processors outside the European Union are used (here: United States of America); standard contractual clauses have been concluded with the service provider accordingly.”

• Video recording consent Report an error

  “Video conferences will only be recorded with the prior documented consent of the participants.”

• Matomo dnt Report an error

  “If you have activated the “Do Not Track” option in your browser, no data from your website visit will be stored or processed by Matomo.”

• Forum hosting Report an error

  “The technical administration and hosting of the forums is carried out on our behalf and under our control, in part, outside of the EU.”

4 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Customer data protection
• The Agent Advocate Integrations & API
• The Agent Advocate European sovereignty
• The Data Protection Officer Knowledge base & deflection
• The Data Protection Officer Customer data protection
• The Data Protection Officer European sovereignty
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Channels in one queue
• The Shop Operator Knowledge base & deflection
• The Shop Operator Customer data protection
• The Shop Operator European sovereignty
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator Customer data protection
• The Integrator European sovereignty
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Skeptic Customer data protection
• The Skeptic Integrations & API
• The Skeptic European sovereignty
• The Support Lead Knowledge base & deflection
• The Support Lead Customer data protection
• The Support Lead Integrations & API
• The Support Lead European sovereignty