Vendor page — Tiledesk

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• Trial Report an error

  “14-day free trial No credit card required Cancel anytime”

• Open source Report an error

  “One platform. No code. Open source.”

• Multi channel support Report an error

  “🌐 Web Channel Full integration on your website for seamless and immediate customer support. 🗣 Voice Automate voice interactions without human intervention. 📘 Facebook Messenger Connect with your audience where they already are. Automate conversations on Facebook Messenger for instant, personalized support. 📞 WhatsApp Allow customers to interact directly with your business via the most used messaging platform. 💬 SMS Reach any customer, anytime. Deliver updates, reminders, and support directly via SMS — no app required. 📧 Email Automate replies to incoming emails. Centralize your email inbox and let AI handle common questions with accurate, consistent answers.”

• Self learning Report an error

  “The extracted knowledge is seamlessly integrated into your knowledge base, ensuring it is always up-to-date and relevant.”

• Ecommerce assistant Report an error

  “Integrates with your Shopify store and syncs your product catalog across multiple channels — from web chat to WhatsApp.”

• Whatsapp broadcasts Report an error

  “Send proactive updates with template-based broadcasts or ad hoc messages — perfect for appointment reminders, order updates, or custom campaigns.”

• Knowledge base Report an error

  “Separate knowledge in multiple repositories. Manage search fallbacks, chain searches, guard rails and more”

• Agentic rag Report an error

  “With Tiledesk, you can create multiple RAGs, connect them in sequence, route queries to the right one, add guardrails, manage search fallbacks, and much more.”

• Hybrid search Report an error

  “With hybrid search, Tiledesk combines traditional full-text retrieval with semantic understanding powered by LLMs.”

• Kb APIs Report an error

  “You can also upload and query your contents using our native Knowledge base APIs.”

• Human in the loop Report an error

  “Complex or ambiguous conversations are intelligently escalated to human agents with full context, ensuring reliable support.”

• AI copilot Report an error

  “AI provides instant suggestions, relevant articles, and contextual summaries during live conversations, empowering human agents.”

• Multi agent Report an error

  “Use Tiledesk’s Replace Bot action to chain and switch agents mid-conversation. Route requests to the right AI Agent based on intent, language, or topic.”

• Prompt chains Report an error

  “Manage even complex workflows visually, without writing a single line of code. Drag, drop, and connect prompts directly in the Tiledesk flow builder.”

• Visual designer Report an error

  “Design flows using Prompts and MCP tools.”

• Model agnostic Report an error

  “Choose from top AI models to power your agents.”

• Embed widget Report an error

  “With our flexible and customizable web widget.”

• Code action Report an error

  “Seamlessly execute code and pur results back in the flow.”

• Debugger Report an error

  “Debug your automations like a pro with our advanced real-time debugger based on MQTT.”

• Llm tags analytics Report an error

  “Label your conversations and automations using generative AI.”

• API first Report an error

  “Query your Agents using our MQTT APIs and a lot of REST APIs for HITL, RAGs etc.”

• On premise Report an error

  “Deploy Tiledesk behind your firewall while maintaining enterprise-grade security and performance.”

• Open source models Report an error

  “Connect seamlessly to your preferred open source models including LLAMA, Mistral, and other cutting-edge LLMs while maintaining complete data sovereignty.”

• Vector store Report an error

  “Deploy with local vector storage solutions like Qdrant, keeping your semantic search capabilities and knowledge bases within your secure infrastructure.”

• GDPR Report an error

  “Tiledesk is an Italy-based company fully GDPR-compliant with robust, secure, and customizable features that integrate seamlessly into your existing systems”

• Deploy on premise open core Report an error

  “Deploy on-site using our open core platform, guaranteeing full control over your data and privacy, free from any vendor lock-in”

• SSO Report an error

  “Simplify user access and enhance security with SSO, providing a unified authentication experience across your corporate applications”

• Tech stack compatibility Report an error

  “Seamlessly integrate Tiledesk with your current setup, including live agent consoles and VoIP systems, to enhance cohesive customer support”

• Entity Report an error

  “Copyright © 2025 Tiledesk S.r.l. - C.F/P.IVA IT05103590757 - REA LE 342169 - Operating Office: Corso Principe di Piemonte 19/21, 73013 Galatina (LE) - Registered Office: Via Fratelli Bandiera 17, 73010, Soleto (LE)”

• Industry solutions Report an error

  “Manufacturing Optimize workflows with AI to enhance productivity and safety.”

• Community Report an error

  “Dive into our GitHub, where your contributions to our repositories can propel the Tiledesk platform to new heights”

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• The Agent Advocate Channels in one queue
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• The Agent Advocate Integrations & API
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• The Data Protection Officer Ticketing, queues & SLA
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• The Data Protection Officer Customer data protection
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• The Shop Operator Ticketing, queues & SLA
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• The Integrator Ticketing, queues & SLA
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• The Skeptic Channels in one queue
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• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue
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• The Support Lead European sovereignty
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