Ticketing, queues & SLA — found from sitemap — Tiledesk

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Facts read from this source

• Native assignment logic Report an error

  “Sometimes you don't want to rely on Tiledesk native assignment logic, that is a round robin alghoritm through the available agents into a specied department.”

• Assignment modes Report an error

  “Select the "Default department" and change the Routing rules from the (default) "Assigned" to the "Pooled" mode.”

• Unassigned pool Report an error

  “If participantsAgents[] is empty this means that the request is in the Unassigned queue (aka in the "pool").”

• Webhook request update event Report an error

  “As soon as a new request is updated the code on your web application will receive an event "request.update".”

• Custom assignment via webhooks Report an error

  “Suppose that we want to assign a request (and the corrispondenr conversation) to a specific agent. You can implmemente your own logic using webhooks.”

• Bot type resolution Report an error

  “Now move to the Bots section and create a new bot. Choose "Resolution" as the bot type.”

• Bot department attachment Report an error

  “This will "attach" the new chatbot to the Default Department making the bot immediatly available to end users.”

• Webhooks management Report an error

  “Now move in the Settings > Project Settings > Developer section and click on "MANAGE WEBHOOK"”

• Self hosted endpoint Report an error

  “The API_ENDPOINT var in the source code points to the Tiledesk cloud. If you installed Tiledesk using the Docker compose distribution please use this value for your API_ENDPOINT var: On localhost: API_ENDPOINT = localhost/api/ On your own server: API_ENDPOINT = ${YOUR_SERVER_HOST}/api/”

• Docker compose distribution Report an error

  “Running Tiledesk using Docker Compose”

• Kubernetes helm distribution Report an error

  “Running Tiledesk with Kubernetes using Helm”

• Replit forkable app Report an error

  “Go on replit and fork the following app: agent-handoff”

• Default assignment selects first teammate Report an error

  “The code then simply queries all the teammates and select the first one, who the request will be assigned to.”

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate European sovereignty
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer European sovereignty
• The Shop Operator Ticketing, queues & SLA
• The Integrator Ticketing, queues & SLA
• The Integrator Integrations & API
• The Integrator European sovereignty
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Skeptic European sovereignty
• The Support Lead Ticketing, queues & SLA
• The Support Lead European sovereignty