Source
Knowledge base & deflection — found from sitemap — Tiledesk
Checked for Tiledesk on 27 Oct 2026
- Page
- https://tiledesk.com/features/tiledesk-knowledge-base-semantic-hybrid-rag-engine-2/
- Checked
- 27 Oct 2026, 05:19 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:5a6aa730aaf7dd32cadace5f288840e11f8ba926355235122711bb638f7a2d4b
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Knowledge base Report an error
“Tiledesk offers a powerful semantic and hybrid RAG (Retrieval-Augmented Generation) feature – the Knowledge Base – purpose-built to deliver accurate, context-aware responses based on your organization’s knowledge.”
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Hybrid search Report an error
“Tiledesk supports both full-text and semantic search, and combines them in a hybrid strategy to maximize recall and precision”
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Content formats Report an error
“Upload structured and unstructured content (PDFs, DOCs, HTML, Markdown, HTML etc.)”
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API webhook sources Report an error
“Connect dynamic sources through APIs or webhooks”
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Content sync Report an error
“Update content in real time or via scheduled syncs”
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Ask to kb action Report an error
“The Ask to Knowledge Base action allows you to query a knowledge base in a flow, offering advanced control over every step of the process.”
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Kb tunable parameters Report an error
“You can select which Knowledge Base to query, tune the AI by configuring parameters such as the hybrid search percentage (to balance semantic and full-text search), the LLM model to use, the temperature to control response creativity, and the system context to set the assistant’s role.”
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Multilingual answers Report an error
“Answer in multiple languages, based on the underlying data source”
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Entity Report an error
“Copyright © 2025 Tiledesk S.r.l. - C.F/P.IVA IT05103590757 - REA LE 342169 - Operating Office: Corso Principe di Piemonte 19/21, 73013 Galatina (LE) - Registered Office: Via Fratelli Bandiera 17, 73010, Soleto (LE)”
Scores citing this record
- The Agent Advocate Knowledge base & deflection
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- The Shop Operator Knowledge base & deflection
- The Shop Operator European sovereignty
- The Integrator Knowledge base & deflection
- The Integrator European sovereignty
- The Skeptic Knowledge base & deflection
- The Skeptic European sovereignty
- The Support Lead Knowledge base & deflection
- The Support Lead European sovereignty