Pricing — Jira Service Management

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Facts read from this source

• Free features Report an error

  “Apps for service management and customer service, plus templates for HR, marketing, and more”

• Premium virtual agent Report an error

  “Virtual service agent AI-powered conversational support frees up agent time for exceptional service.”

• Standard support Report an error

  “9/5 regional support”

• Premium support Report an error

  “24/7 support for critical issues”

• Enterprise support Report an error

  “24/7 dedicated senior support for all issues”

• Rovo credits standard Report an error

  “250 Rovo credits + 1,000 indexed objects per user/month.”

• Rovo credits premium Report an error

  “700 Rovo credits + 2,500 indexed objects per user/month.”

• Rovo credits enterprise Report an error

  “1,500 Rovo credits + 6,250 indexed objects per user/month.”

• Multi language Report an error

  “Multi-language support Add any of 24 supported language to your service projects.”

• Asset discovery Report an error

  “Asset discovery Scan your network to discover and populate your asset and service repository.”

• Csm AI agent Report an error

  “Customer Service AI Agent Deliver 24/7 support powered by your own help resources.”

• Marketplace Report an error

  “Rich APIs and 1,000+ Marketplace apps enable you to customize your service experience.”

• Esm templates Report an error

  “ESM templates HR, service, legal, facilities, marketing, and more teams can get started fast with purpose-built templates.”

• Major incident escalation Report an error

  “Major incident escalation Log an incident manually, with automatic alerts, or via API. Not included Not included Manual, automatic, and API”

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