Terms of service — YouCanBookMe

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• Entity name Report an error

  “your relationship with AI Software (Capacity) UK Ltd, trading as YouCanBookMe”

• Address Report an error

  “AI Software (Capacity) UK Ltd, Bedford Heights, Brickhill Drive, Bedford, Bedfordshire, United Kingdom, MK41 7PH”

• Jurisdiction Report an error

  “These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.”

• Last updated Report an error

  “Last updated: March 18, 2026.”

• Subscription periods Report an error

  “We currently offer subscription plans on either a monthly, 12 month or 24 month basis.”

• Free trial Report an error

  “We may offer a free trial period during which we allow you, for a limited period, to access functionality which is usually only available to subscribers.”

• Payment methods Report an error

  “Our preferred method of payment is through the options we make available via our payment processor Stripe, which may include credit/debit card, bank transfer, direct debit, and digital wallet payments.”

• Cheque po policy Report an error

  “Payment by cheque or purchase order (PO) is not accepted except by prior written approval, and only in connection with long-term agreements for larger accounts.”

• Legacy pricing Report an error

  “We may (at our sole discretion and for such time period as we may determine) allow you to maintain a Legacy Pricing plan after a pricing change has been implemented”

• Credit expiry Report an error

  “you will have a period of twelve months from the termination of your subscription to use the credit against a new subscription plan. After such period, we reserve the right to expire any remaining credit on your account”

• Core Report an error

  “This Site provides an online scheduling and booking system for personal and enterprise use, offering a platform for registered members to schedule appointments and meetings.”

• Calendar integration required Report an error

  “The Service operates by linking with a third party calendar account (e.g. Google Calendar) and communicating with you by email. In order to use the Service you will need both a third party calendar account which is supported by YouCanBook.Me and an email account.”

• Booking confirmation Report an error

  “You can opt to automatically confirm the booking, or you can notify the Customer whether you wish to accept or reject the time proposed. You can opt to send the Customer confirmation, reminder and follow up emails.”

• Enhanced features Report an error

  “Enhanced services we may offer include the ability to allow the Customer to complete a booking form, provide other information in advance of the booking and make payment, in order to complete the booking.”

• Embedding Report an error

  “You can provide or make available your booking pages to a Customer either by sending a URL (e.g. by email) or embedding the Profile into a separate webpage.”

• Sms credits Report an error

  “Any registered member, whether or not subscribed to a subscription plan, may purchase SMS credits for a fee (the “YouCanBook.me SMS Service”) for the purpose of sending booking reminders and confirmations by SMS.”

• Enhanced sms cancellation fee Report an error

  “A minimum 12-month line rental commitment applies. If monthly payment is selected, failure to pay will result in a cancellation fee equal to the remaining balance of the 12-month period.”

• Sms optin Report an error

  “An SMS opt-in checkbox is automatically added to booking forms to comply with messaging regulations. Notifications can only be sent to clients who have opted in.”

• Account scope Report an error

  “Each YouCanBook.Me subscription may be used to process bookings for just one organisation or trading entity.”

• Multi account linking Report an error

  “certain subscription plans will allow for a limited number of separate accounts to be linked to one master administrator subscription holder and for all of the accounts under that subscription to benefit from certain upgraded features.”

• Prohibited data Report an error

  “We do not permit the use of the Service to store certain types of sensitive or financial data belonging to another individual without that individual’s explicit permission. Such forms of data include any data defined as ‘special category’ data under the EU GDPR/UK GDPR, financial, medical or sensitive personal data”

• GDPR roles Report an error

  “you are the Controller and we are the Processor as regards any data relating to calendar appointments or any other personal data which your customers or clients submit via the Service”

• Account deletion Report an error

  “Following receipt of a request to terminate your membership via either of the above methods, we will delete your account and associated data, subject to standard backup retention processes.”

• Refund new 12 24mo Report an error

  “New customers subscribing to a 12 month or 24 month plan may terminate their subscription within 14 days of the initial start date for a full refund. This does not apply to renewals.”

• Refund new monthly Report an error

  “New customers subscribing to a monthly plan may terminate their subscription within 14 days of the initial start date for a full refund. This does not apply to renewals.”

• Refund renewals Report an error

  “Renewals of 12 month or 24 month subscription plans may be terminated within 14 days of the renewal date for a full refund to avoid further commitment. Monthly subscription plan renewals are not eligible for this termination window”

• No refund after window Report an error

  “Termination of a subscription plan after the termination window detailed in clauses 13.9, 13.10 and 13.11 will not be entitled to a refund of any advance sums paid by you.”

• Admin fee exceptional refund Report an error

  “we reserve the right to charge an administration fee of $20 or one month’s subscription charge (whichever is the higher).”

• Sms credit expiry Report an error

  “If a period of six months elapses without you using any SMS credits linked to your account, we reserve the right to expire these credits and remove them from our system.”

• Availability guarantee Report an error

  “we do not guarantee that the Service will be available 100% of the time.”

• Cancellation channels Report an error

  “Navigating to your account’s billing page, selecting ‘Cancel subscription’ and following the steps onscreen; or Sending an email to support@youcanbook.me stating you wish to cancel your subscription”

• Liability cap Report an error

  “our liability to subscribers shall be limited to the total fees paid in the twelve (12) months preceding the event giving rise to the claim.”

• Google login Report an error

  “you can gain authorised access to your account by first logging into another service that we partner with, such as Google.”

• Trademark Report an error

  “The YouCanBookme logo is a registered trademark in the European Union and in the United States, and "youcanbook.me" is a proprietary trading style of AI Software (Capacity) UK Ltd, trading as YouCanBookMe.”

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Scores citing this record

• The Independent Consultant Reminders, payments & no-show protection
• The Independent Consultant European sovereignty
• The Independent Consultant Pricing transparency
• The Data Protection Officer Team, staff & location scheduling
• The Data Protection Officer Reminders, payments & no-show protection
• The Data Protection Officer Integrations, API & data export
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Practice Owner Reminders, payments & no-show protection
• The Practice Owner European sovereignty
• The Practice Owner Pricing transparency
• The Sales Team Lead Reminders, payments & no-show protection
• The Sales Team Lead Pricing transparency
• The Salon Owner Reminders, payments & no-show protection
• The Salon Owner European sovereignty
• The Salon Owner Pricing transparency
• The Skeptic Team, staff & location scheduling
• The Skeptic Reminders, payments & no-show protection
• The Skeptic European sovereignty
• The Skeptic Pricing transparency