Terms of service — Formbricks

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• Entity Report an error

  “Formbricks GmbH, Kuhnkestr. 6, 24118 Kiel, Germany ("Formbricks", "we", "our" or "us"), is a technology company specializing in distributed open-source experience management solutions”

• Annexes Report an error

  “"Annexes" the Data Processing Addendum, the Data Act Addendum, the Service Level Addendum and the Prices List.”

• Deployment models Report an error

  “"Software" means the software functionality that Formbricks provides to the Customer as Software as a Service or On-Premises Software.”

• Documentation URL Report an error

  “Customer can access the Documentation at any time at formbricks.com/docs.”

• Retention post termination Report an error

  “Formbricks will retain your data for thirty (30) days post-termination to allow for migration, after which it will be deleted unless otherwise required by law.”

• Payment processor Report an error

  “Payment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland”

• Refund policy Report an error

  “Payments are non-refundable, and we do not provide refunds or credits for partial periods.”

• Taxes excluded Report an error

  “Fees stated are net amounts exclusive of any Taxes and such Taxes shall be borne by You.”

• Billing unit Report an error

  “Each subscription for the Software includes a specified number of Responses per month.”

• Response carryover Report an error

  “Unused Responses do not carry over to the next billing cycle and will expire at the end of each billing cycle.”

• Overage billing Report an error

  “Overage Responses will be billed separately and must be paid in accordance with the payment terms set forth in this ToS.”

• Suspension policy Report an error

  “If You do not pay any overdue amounts owed by You for the Software within five (5) Business Days from having received notice from Formbricks of such overdue amounts, Formbricks may”

• DPA Report an error

  “The Parties agree that the Data Processing Addendum (or "DPA") forms an integral part of the Agreement to the extent Formbricks is processing personal data on behalf of the Customer.”

• Data act Report an error

  “The terms and conditions set forth in the Data Act Addendum (or "DAA") shall apply from 12 September 2025 to the extent Formbricks Services constitute Data Processing Services.”

• GDPR reference Report an error

  “in particular, the European General Data Protection Regulation 2016/679 ('GDPR') and all national laws validly amending the applicable rules for the processing of personal data.”

• SLA Report an error

  “The Parties agree on the service level with respect to Availability (as defined in the SLA) of the Software-as-a-Service, the response and resolution times in case of any errors of the Software, and the Update Frequency (as defined in the SLA) as outlined in the Service Level Agreement (or "SLA").”

• Free services Report an error

  “"Free Services" means Beta Services and Trial Services.”

• Free services warranty Report an error

  “all Free Services are provided "as is", and Formbricks does not provide any warranty, support or indemnification of any kind with respect to the Free Services”

• AI functionality Report an error

  “"AI Functionality" means those certain artificial intelligence features and functionalities powered by an AI Subprocessor and enabled for use by Customer in the Software, if any.”

• AI providers Report an error

  “Microsoft Corporation, with respect to Microsoft Enterprise AI Services Code of Conduct located at https://learn.microsoft.com/en-us/legal/ai-code-of-conduct”

• AI model training opt out Report an error

  “Any AI Input may, depending on the type of AI Functionality, be used by an AI Subprocessor for model training and improvement, subject to applicable opt-out rights provided by such AI Subprocessor.”

• High risk exclusion Report an error

  “Use of the Platform in high-risk areas is excluded (operation of nuclear power plants, air traffic control systems, weapons of war, life-support equipment or comparable high-risk applications”

• Open source components Report an error

  “The Platform may also provide access to Formbricks’ software components that are licensed under open-source licenses; in such case only the respective open-source licenses apply.”

• Cancellation Report an error

  “You can cancel Your subscription at any time, and You will continue to have access through the end of Your billing period.”

• Authorization hold Report an error

  “We may authorize Your payment method in anticipation of subscription charges through various methods, including authorizing it for up to approximately one month of service upon registration.”

• Customer logo license Report an error

  “You hereby grant Formbricks a limited, revocable, non-exclusive, non-transferable, worldwide and royalty-free license to use the Your company name and logo”

• Municipal warranty notification Report an error

  “You culpably failed to notify Formbricks of the error or other non-conformance within one (1) week from the error or other non-conformance becoming apparent to You.”

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Scores citing this record

• The Academic Researcher Consent, GDPR & respondent data
• The Academic Researcher European sovereignty
• The Academic Researcher Pricing transparency
• The Data Protection Officer Pricing transparency
• The HR Lead European sovereignty
• The HR Lead Pricing transparency
• The Market Researcher Pricing transparency
• The Operations Manager European sovereignty
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• The Skeptic Consent, GDPR & respondent data
• The Skeptic Hosting choice, teams & portability
• The Skeptic European sovereignty
• The Skeptic Pricing transparency