Terms of service — LimeSurvey

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Facts read from this source

• Entity Report an error

  “LimeSurvey GmbH Papenreye 63 22453 Hamburg”

• Register Report an error

  “Register number: HRB 13762”

• VAT number Report an error

  “VAT registration number pursuant to § 27 a VAT Act (UStG): DE301233134”

• Community edition Report an error

  “the Provider offers the Customer the LimeSurvey Community Edition software, licensed under the GNU General Public License, Version 2, (GPL), for conducting online surveys for download free of charge and exclusively on the Customer's own responsibility”

• Community resources Report an error

  “After registration, the Provider shall also provide the Customer with an online forum, online documentation, a website for recording and processing error reports and feature requests and a website for translating LimeSurvey into other languages free of charge”

• Comfortupdate Report an error

  “In addition to a free trial version for 1 month, various other paid service packages with specific, automatically extending contract terms are available, each including a maximum number of update services”

• Limesurvey cloud Report an error

  “The service can generally be used free of charge up to a certain usage volume and a certain range of functions, as specified on the Website (package name: "FREE").”

• Trial Report an error

  “The Provider may, at its own discretion, make a paid service package available to the Customer free of charge for a specified period for testing purposes ("TRIAL VERSION").”

• AI functions Report an error

  “the Provider shall provide the Customer with optional AI functions for partial or complete creation and processing of survey structures, questions, answer options, and other text modules”

• AI hosting Report an error

  “The AI functions are operated through an open-source AI model in an infrastructure controlled by the Provider.”

• AI billing Report an error

  “Payment for the AI functions is covered by the tariff payment, provided that they are included in the tariff in question and that the Provider has not indicated otherwise in the tariff.”

• Limestone Report an error

  “Registered Customers have the option of obtaining software extensions ("LimeSurvey Extension/Extensions") in digital form via an online shop offered by the Provider (hereinafter "LimeStore")”

• Price changes Report an error

  “the Provider is entitled to adjust the respective prices to changing market conditions for ongoing Services on a quarterly basis in the event of significant changes in procurement costs”

• Termination notice Report an error

  “may terminate the contract at the end of the respective term on the Provider's Website by accessing the corresponding function in its user account and clicking on the online cancellation button or in text form with a notice period of two weeks before the end of the contract term”

• Free account deletion Report an error

  “If the free package ("FREE") of LimeSurvey Cloud is not used for a period of four months, the user account shall be deactivated. After 24 months of non-use, the Customer's user account, including all stored data, shall be deleted, subject to notification by email four weeks in advance.”

• Backup responsibility Report an error

  “The Customer is obliged at all times to back up its data independently.”

• Free ads Report an error

  “The Provider is entitled to display its own advertisements and advertisements of third parties in surveys in the context of the free service.”

• Availability SLA Report an error

  “In the case of paid Services, the Provider shall make reasonable efforts to ensure an availability of 99%, calculated per individual month during the term of the Contract”

• Password requirements Report an error

  “Passwords must consist of at least 8 characters with upper and lower case letters and numbers.”

• Contract language Report an error

  “In the event of contradictions, ambiguities or disputes, the German version of these GTCs shall take precedence.”

• DPA reference Report an error

  “The commissioned data processing agreement and the rights under § 14 remain unaffected.”

• Warranty period Report an error

  “warranty claims due to material defects shall lapse after two years or after one year if a consumer is not involved in the transaction”

• Liability limit Report an error

  “Liability is limited to the foreseeable damage typical of the contract. These rights shall expire 12 months after they arise.”

• Gtc date Report an error

  “As of: 2 September 2026”

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