Vendor homepage — Netigate

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Facts read from this source

• Positioning Report an error

  “Netigate is the European customer experience management platform that turns customer feedback from every channel and language into prioritised action.”

• Data residency Report an error

  “All unified, analysed and hosted inside the EU.”

• ISO 27001 Report an error

  “ISO 27001 certified”

• Regulatory readiness Report an error

  “GDPR, DORA & NIS2 ready”

• Text analytics languages Report an error

  “Surveys, reviews, tickets, support contacts and digital behaviour, analysed continuously across twenty-plus languages.”

• Action capabilities Report an error

  “Automated alerts Action workflows Ask AI”

• Metrics Report an error

  “NPS, CSAT & CES impact”

• Dashboards Report an error

  “Cross-source dashboards”

• Access controls Report an error

  “Audit-grade access controls”

• Channels Report an error

  “Surveys (email, link, SMS, in-app, QR), online reviews, support tickets, contact-centre interactions and digital behaviour, combined into one continuously analysed signal stream.”

• Implementation time Report an error

  “Most customers run their first programme within weeks. Sector templates, benchmarks and pre-built integrations remove the multi-month configuration projects typical of enterprise XM suites.”

• Starting price Report an error

  “Netigate starts from €7,000 per year, billed annually, for organisations running continuous multi-touchpoint feedback programmes. Pricing is based on usage, platform capabilities and organisational requirements.”

• Plan limits Report an error

  “Users, responses and projects are unlimited on every plan.”

• Plan inclusions Report an error

  “Personal onboarding, a dedicated customer success team, ISO 27001 certification, GDPR compliance and secure EU-based servers are included as standard, alongside unlimited users, responses and projects.”

• Modules Report an error

  “Netigate Insights Netigate Surveys Netigate Digital”

• Solution areas Report an error

  “Customer Experience Digital Experience For CX teams For Operations teams For DX teams”

• Named Report an error

  “Four Nordic markets on a single scale, fed by API from Salesforce and Giosg”

• Features list Report an error

  “AI analysis Sentiment analysis Workflow automation Integration”

• Demo Report an error

  “Book a demo instead Thirty minutes, your own signals”

• Entity Report an error

  “Copyright © 2026 Netigate AB, Drottninggatan 25, 111 51, Stockholm, Sverige”

• Processing agreement Report an error

  “you agree to Netigate's terms and conditions and order processing agreement and acknowledge that you have read Netigate's privacy policy.”

• Trust center Report an error

  “Trust Center”

• EU ownership Report an error

  “Netigate is EU-owned and EU-hosted, ISO 27001 certified, GDPR compliant by default, and built for DORA, NIS2 and EU AI Act obligations. No US data transfer.”

• Go live speed Report an error

  “Teams go live in weeks rather than months, and every byte stays inside Europe.”

• Case santander languages Report an error

  “5 languages analysed by AI Norwegian, Swedish, Danish, Finnish and English, categorised as feedback arrives”

Scores citing this record

• The Academic Researcher Distribution, response collection & workflows
• The Academic Researcher European sovereignty
• The Academic Researcher Pricing transparency
• The Data Protection Officer Distribution, response collection & workflows
• The Data Protection Officer Survey analysis & reporting
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The HR Lead Distribution, response collection & workflows
• The HR Lead Survey analysis & reporting
• The HR Lead European sovereignty
• The HR Lead Pricing transparency
• The Market Researcher Distribution, response collection & workflows
• The Market Researcher Survey analysis & reporting
• The Market Researcher Pricing transparency
• The Operations Manager Distribution, response collection & workflows
• The Operations Manager Survey analysis & reporting
• The Operations Manager European sovereignty
• The Operations Manager Pricing transparency
• The Skeptic Distribution, response collection & workflows
• The Skeptic Survey analysis & reporting
• The Skeptic European sovereignty
• The Skeptic Pricing transparency