Privacy policy — Wire (Messaging)

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• EU representative Report an error

  “Wire designates Wire Germany GmbH, Rosenthaler Straße 41, 10178 Berlin, Germany, as its EU representative pursuant to Article 27 GDPR, registered under HRB 149847 with the local court of Charlottenburg.”

• Supervisory authority Report an error

  “Wire's supervisory authority is: Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter (EDÖB)”

• Data sale Report an error

  “Wire does not rent or sell your data to third parties. Your data is also not used for targeted advertising or other forms of profiling.”

• E2e encryption Report an error

  “The content of conversations is encrypted with strong encryption on the sender's device and decrypted only on the recipient's device (end-to-end encryption).”

• Encryption keys Report an error

  “Wire does not have access to encryption keys and does not use backdoors.”

• Message storage Report an error

  “Encrypted messages are temporarily stored on Wire's servers for delivery when users come back online. However, this data is immediately deleted from Wire’s servers as soon as the relevant message has been delivered to the recipient of the message.”

• Log retention Report an error

  “Logs are kept for a maximum of 90 days to assist troubleshooting, improve service, and prevent abuse.”

• Registration data Report an error

  “Users are only required to provide a username, email, and password to register for the Wire Messenger. Adding further information to a user profile is optional.”

• Unverified email deletion Report an error

  “If an email address is not verified, the provided data will be deleted after one month.”

• Payment retention Report an error

  “Data is deleted within 12 months after contract termination or expiration of legal retention periods.”

• Newsletter tracking Report an error

  “We evaluate the use of the newsletter emails (e.g., opening rate, clicks) to improve the newsletter content with the help of so-called tracking pixels.”

• Usage data retention Report an error

  “This data will be deleted after 365 days latest.”

• Zendesk Report an error

  “Wire uses Zendesk to process customer enquiries.”

• Application retention Report an error

  “Your personal data will be deleted no later than 6 months after the end of the application process, unless deletion conflicts with other legitimate interests on our part or you have not given us your consent to longer storage.”

• List Report an error

  “Amazon Web Services (AWS) Hosting EU Google Workplace E-mail Provider EU Google Analytics Marketing Activities EU Box Signature Management EU Zendesk Customer Support EU Countly Product Analytics Germany Stripe Payment Services USA Contract Hero Contract Management EU Salesforce CRM-Services Germany HubSpot Website Hosting & Marketing Activities, CRM Services EU”

• Website Report an error

  “We host the Website on EU servers operated by HubSpot to make it available on the internet”

• DPA hubspot Report an error

  “We have concluded a data processing agreement with Hubspot. Hubspot only processes the data in accordance with our instructions and on our behalf.”

• Hubspot dpf Report an error

  “If Hubspot transfers data to the USA in individual cases, this data transfer takes place on the basis of Art. 45 GDPR, as Hubspot is certified according to the so-called EU-US Data Privacy Framework”

• Google dpf Report an error

  “Google LLC is certified under the EU-U.S. Data Privacy Framework and is also included in the list maintained by the U.S. Department of Commerce (Data Privacy Framework List).”

• Google fonts Report an error

  “The integration of Google Fonts takes place locally on our own server, so that no direct connection to Google's servers is established when you visit our Website.”

• Analytics retention Report an error

  “The data collected by Google Analytics is stored for a maximum of 14 months.”

• Messenger analytics Report an error

  “With your consent, we use the analytics tool "Countly" in Wire cloud to help us fix errors and further optimize the Wire Messenger based on user needs.”

• Countly retention Report an error

  “Any ID and information stored by Countly are automatically deleted from your device no later than 365.”

• Website log retention Report an error

  “The personal data collected when the website is accessed, in particular the user's IP address, will be deleted no later than thirty (30) days after collection, unless an attack or threat by the user has been recognized.”

• Transfer safeguards Report an error

  “Wire ensures that (i) the third party is located in a country recognized by Switzerland and the European Commission as providing an adequate level of data protection, and/or (ii) Wire has entered into "Standard Contractual Clauses" with the third party and/or (iii) another safeguard or an exception under FADP and GDPR applies.”

• Default retention Report an error

  “We will only process your personal data for as long as is necessary to achieve the purpose of the processing. As soon as the purpose of the processing no longer applies, we will delete your data immediately”

• Automated decision making Report an error

  “We do not use automated decision-making in accordance with Art. 22 sec. 1 and 4 GDPR, i.e. we do not use web-based systems to create user profiles and make automated decisions based on them with legal effect or similar detriment to you.”

• Affiliates Report an error

  “To provide Wire services, Wire uses the services of its affiliate companies, in particular Wire Germany GmbH, a limited liability company located in Germany.”

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