Data centre overview — SurveyMonkey

Cited by

Facts read from this source

• Data center choice Report an error

  “This page describes our International Data Center offerings, which allow customers to choose the storage location of specified types of data.”

• EU center eligibility Report an error

  “SurveyMonkey and GetFeedback customers may opt to store certain types of data in our European Union Data Center”

• Canada center eligibility Report an error

  “Apply and SurveyMonkey customers may opt to store certain types of data in our Canadian Data Center”

• Remote access disclosure Report an error

  “data may be accessed from outside of the data center's geographic location in order to implement, maintain, repair, troubleshoot, or upgrade the services”

• AI processing US Report an error

  “If you use the AI-powered survey generation feature, your survey prompts will be sent to a vendor in the US for processing.”

• Third party apps transfer Report an error

  “those third parties may transfer personal data outside of SurveyMonkey's specified data storage region in order to provide their services to you”

• Account check methods Report an error

  “To check which data center your account is hosted within you can: 1. Log into your account and navigate to the ‘My Account’ page; or 2. Check the URL when you log into your account. For example, SurveyMonkey customers leveraging the European Data Center will see their account domain begin with https://eu.surveymonkey.com; or 3. Contact your Customer Success Manager.”

• Legacy accounts not migratable Report an error

  “SurveyMonkey customers who opened accounts with us prior to 2019, and GetFeedback Direct customers who opened accounts with us prior to 2023 are not able to store the questions and responses to their surveys in Canada or the European Union, and we are unable to migrate their pre-existing survey questions and responses to the Canadian or European Union Data Centers.”

• EU getfeedback data scope Report an error

  “For GetFeedback Direct customers making use of the European Data Center, account information such as login information, billing details, and account metadata are stored in our European Data Center's cloud storage. Respondent contact information (such as email, phone number and IP address) and responses are stored in the European Data Center.”

• EU surveymonkey data scope Report an error

  “data about your accounts (including personal data about account holders) such as User IDs, billing contact information, usernames and non-personal information about the account (e.g. number of seats, package IDs, account feature information and activities in the account, survey deploy status, question type, and questions) will be stored in the EU. Your survey questions and responses from your survey takers will be stored in our cloud storage solutions in the EU.”

• EU deidentified to US Report an error

  “de-identified response data may be transferred to the United States for the purposes of facilitating product enhancement and improvement as well as for bug fixing and service monitoring.”

• EU enterprise only Report an error

  “the European Union Data Center is only available for SurveyMonkey Enterprise Customers. If you downgrade from an Enterprise plan, you will need to open a new self-serve account on our US Data Center and your data cannot be migrated.”

• Apply default region Report an error

  “All Apply customers who opened an Apply account before June 15, 2023 leveraged the Canadian Data Center by default. If you are a new Apply customer with a US billing address, your account will leverage the US Data Center by default.”

• Apply canada data scope Report an error

  “If your Apply account leverages the Canadian Data Center, all Apply data will be stored in Canada except for customer billing data and log data.”

• Canada surveymonkey data scope Report an error

  “If your SurveyMonkey account leverages the Canadian Data Center, your survey questions and responses will be stored in our Canadian Data Center. Customer login data, logs, respondent contact information, and account metadata will be stored in the US.”

• Default region Report an error

  “Unless otherwise specified, your data will be stored in our US data centers.”

• Provider Report an error

  “We leverage the Amazon Web Services platform and its multiple Availability Zones within the various regions.”

• No complete US lockdown Report an error

  “we do not offer a plan which provides complete data lock down within the US. Certain service personnel will have access to customer data on an “as needed” basis”

• Single jurisdiction storage Report an error

  “we can commit to restricting the storage of your data to one jurisdiction and we maintain least privileged access controls in all regions. In addition personal information in certain environments will be encrypted/hashed so that only non-personal information is viewable.”

• Availability Report an error

  “Since we offer 24/7 customer support around the world and technical support in many different locations”

• Support locations Report an error

  “We also provide technical support, customer support, and billing support from personnel located in the U.S., Canada, Europe, India, Costa Rica, the Philippines, and Australia”

Scores citing this record

• The Academic Researcher Consent, GDPR & respondent data
• The Academic Researcher Hosting choice, teams & portability
• The Academic Researcher European sovereignty
• The Data Protection Officer Hosting choice, teams & portability
• The Data Protection Officer European sovereignty
• The HR Lead Hosting choice, teams & portability
• The HR Lead European sovereignty
• The Market Researcher Hosting choice, teams & portability
• The Market Researcher European sovereignty
• The Operations Manager Hosting choice, teams & portability
• The Operations Manager European sovereignty
• The Skeptic Hosting choice, teams & portability
• The Skeptic European sovereignty
• The Skeptic Pricing transparency