Privacy policy — SurveyMonkey

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• Controller service entities Report an error

  “Unless otherwise noted in your contract, our services are provided by SurveyMonkey Inc. inside of the United States, by SurveyMonkey Brasil Internet Ltda. inside of Brazil, and by SurveyMonkey Europe UC everywhere else.”

• Services covered Report an error

  “The services include but are not limited to SurveyMonkey, SurveyMonkey Apply, SurveyMonkey LaunchPad, SurveyMonkey Audience, SurveyMonkey Rewards, SurveyMonkey Contribute, Wufoo, GetFeedback Direct, and GetFeedback Digital.”

• AI vendor sharing Report an error

  “For example, with certain AI features we will send your survey prompts or responses to our AI vendor. If there is personal data included in prompts or responses, they will be shared with the AI vendor in those cases to deliver the services.”

• AI response analysis Report an error

  “For example, if you have open text responses in a survey, our machine learning and artificial intelligence may provide you with useful insights into sentiment and/or the trends in those responses and we use de-identified response data to train our models.”

• Response deletion overage Report an error

  “If you have exceeded a response limit applicable to your account, we may delete the overages in compliance with our retention policies.”

• Free account deletion Report an error

  “If you are a SurveyMonkey Basic (free) user on our platforms and you have not engaged with the service actively for some time, we reserve the right to delete your account and data in accordance with our data retention policy.”

• Dpf certification Report an error

  “SurveyMonkey Inc. has self-certified its compliance under the EU-U.S. Data Privacy Framework, the UK Extension and the Swiss-U.S. DPF Principles.”

• Dpf dispute resolution Report an error

  “please contact our U.S.-based third party dispute resolution provider, (free of charge) at https://www.jamsadr.com/dpf-dispute-resolution”

• Rights response time Report an error

  “We will take reasonable steps to verify your identity and we will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request)”

• Export Report an error

  “Depending on your plan type, SurveyMonkey also enables you to export your own response data from our system in a variety of formats so that you can back it up or use it with other applications.”

• Transfer mechanism Report an error

  “We ensure that the recipient of your Personal Data offers an adequate level of protection, for instance by entering into the appropriate back-to-back agreements with standard contractual clauses or other transfer mechanisms as approved by the European Commission or relevant data protection authority.”

• Minors age Report an error

  ““Minors” are individuals under the age of 16 (unless otherwise authorized - speak to our sales team for further information). SurveyMonkey does not knowingly collect Personal Data from Minors or allow them to register.”

• Creator retention Report an error

  “If you are a Creator, we generally do not delete the data in your account as long as your account is active – you are responsible for and control the time periods for which you retain this data.”

• Inferred geolocation Report an error

  “Note: we do not collect precise (GPS) location.”

• Third party enrichment Report an error

  “We may combine information about you from third party sources (such as LinkedIn, ZoomInfo, and other data brokers) with information we hold about you to create a user profile.”

• Security statement Report an error

  “We have a security statement related to our self-serve businesses ( SurveyMonkey and Wufoo) available to view here.”

• Respondent prevention Report an error

  “your IP address is used to ensure that you do not complete the same survey, form, application or questionnaire twice if the creator has included settings to avoid this (ballot stuffing)”

• Sign up partners Report an error

  “Ensure you can sign-up to our service from a third party integration like Facebook/LinkedIn/Microsoft/Google/SSO;”

• Address book Report an error

  “We may allow you to import email addresses and other contact information into an Address Book so you can easily invite people to take your surveys or fill in your form via our collectors.”

• Enterprise admin controls Report an error

  “Your administrator(s) will be able to view your account data, change your passwords, suspend, transfer or terminate your account or restrict your settings.”

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