Terms of service — SurveyMonkey

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• Brands covered Report an error

  “branded as “SurveyMonkey”, “Wufoo” or “GetFeedback” (collectively the “Service(s)”). These TOU do not apply to Services which are available solely through our enterprise sales channel.”

• Effective date Report an error

  “UPDATED: November 3, 2025 EFFECTIVE DATE: December 27, 2025”

• Fees nonrefundable Report an error

  “Fees paid by you are non-refundable, except as provided in these Terms or when required by law (see Section 11 for more information).”

• Subscription renewal Report an error

  “Billing cycles are typically monthly or annual, depending on what subscription plan you select when purchasing a Subscription. Your Subscription will automatically renew at the end of each billing cycle unless you cancel auto-renewal through your online account management page, or by contacting our customer support team.”

• Taxes excluded Report an error

  “Our prices listed do not include any taxes, levies, duties or similar governmental assessments of any nature such as value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “Taxes”) unless otherwise indicated or required by applicable law.”

• Price changes Report an error

  “SurveyMonkey may change the fees charged to you for the Services at any time, provided that, for Subscriptions, the change will become effective only at the end of the then-current billing cycle of your Subscription.”

• Overage fees Report an error

  “Each Subscription comes with a set limit of responses. If you exceed your paid Subscription response limit during a billing cycle, there is an additional charge per response (“Overage Fees”).”

• DPA precedence Report an error

  “Our Data Processing Agreement also apply to and are supplemental to these Terms. Where there is a conflict between the Data Processing Agreement and these Terms, the Data Processing Agreement will prevail except with respect to Exclusion and Limitation of Liability where these Terms will prevail.”

• Confidentiality Report an error

  “SurveyMonkey will treat your Content as confidential information and only use and disclose it in accordance with these Terms (including the SurveyMonkey privacy notices).”

• Security incident notification Report an error

  “If SurveyMonkey becomes aware of any unauthorized or unlawful access to, or acquisition, alteration, use, disclosure, or destruction of, Personal Data, as that term is defined in our Data Processing Agreement, related to your account (“Security Incident”), SurveyMonkey will take reasonable steps to notify you without undue delay.”

• Content ownership Report an error

  “You retain ownership of and access to all of your intellectual property rights in your Content. SurveyMonkey does not claim ownership over any of your Content.”

• Content license Report an error

  “You grant SurveyMonkey a worldwide, royalty free license to use, reproduce, distribute, modify, adapt, create derivative works, make publicly available, and otherwise exploit your Content, but only for the limited purposes of providing and improving the Services, developing new features and insights, and as permitted by the SurveyMonkey privacy notices.”

• Dmca Report an error

  “SurveyMonkey responds to notices of alleged copyright infringement in accordance with the U.S. Digital Millennium Copyright Act (DMCA) or equivalent applicable laws and regulations.”

• Third party payments Report an error

  “The Service includes features that can interoperate with Third Party Services, such as features that may enable you to collect payments from your end users.”

• Account sharing prohibited Report an error

  “Accounts may not be shared and may only be used by one individual per account.”

• User backup responsibility Report an error

  “You are responsible for maintaining, protecting, and making backups of your Content.”

• Inactivity deletion Report an error

  “SurveyMonkey may close your account and delete any Content contained in it if there is no account activity (such as a log in event or payment) for over 12 months.”

• Minor age restriction Report an error

  ““Minors” are individuals under the age of 16 (or under a higher age as provided in certain countries and territories). None of the Services are intended for use by Minors.”

• Export restrictions Report an error

  “You may not use the Services in Cuba, North Korea, Iran, Sudan, Syria, Russia, Belarus, and prohibited regions of Ukraine (currently including Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhya).”

• Pci dss Report an error

  “If you use the Services to accept payment card transactions, you must comply with the Payment Card Industry Data Security Standards (PCI-DSS) to the extent they are applicable to your business (the “PCI Standards”). SurveyMonkey provides tools to simplify your compliance with the PCI Standards, but you must ensure that your business is compliant”

• Account closure export Report an error

  “You can obtain a copy of your Content from the relevant Service(s) before closing your account, subject to applicable law and policies.”

• Mid cycle cancellation refunds Report an error

  “If you cancel a Subscription in the middle of a billing cycle, you will not receive a refund unless you are canceling for any of the following reasons: (a) we have materially breached these Terms and failed to cure that breach within 30 days after you have so notified us in writing; (b) a refund is required by law; or (c) we, in our sole discretion, determine a refund is appropriate.”

• Termination for convenience Report an error

  “SurveyMonkey may cancel your Subscription and terminate the Services effective at the end of a billing cycle by providing at least 30 days’ prior written notice to you without refund for any prior period. Additionally, SurveyMonkey may cancel your Subscription and terminate the Services at any time during the billing cycle by providing at least 90 days’ written notice to you and will provide a pro rata refund”

• Liability cap Report an error

  “THE AGGREGATE LIABILITY OF SURVEYMONKEY (INCLUDING ITS AFFILIATES AND ITS AND THEIR OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES AND THESE TERMS WILL NOT EXCEED THE LESSER OF: (A) THE AMOUNTS PAID BY YOU TO SURVEYMONKEY FOR USE OF THE SERVICES AT ISSUE DURING THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY; AND (B) US$200.00.”

• Contracting entities Report an error

  “the Services are provided by, and you are contracting with, SurveyMonkey Inc. inside of the United States, by SurveyMonkey Brasil Internet Ltda. inside of Brazil, and by SurveyMonkey Europe UC everywhere else.”

• Customer list usage Report an error

  “SurveyMonkey may identify you by name and logo as a customer of the Services on our websites and on other promotional materials.”

• Wufoo free account limit Report an error

  “One free account per person. You may only have one active, free Wufoo account at any time. Multiple Wufoo accounts for any person may be closed by SurveyMonkey.”

• Wufoo inactivity Report an error

  “SurveyMonkey may close any free Wufoo accounts that do not receive a form submission for 6 months or where the accounts are not accessed for 6 months.”

• Wufoo API Report an error

  “You may access your Wufoo account data via Wufoo’s application programming interface (“API”) and SurveyMonkey hereby grants you a non-exclusive, non-transferable license (without the right to sublicense) to use the API”

• Free plan response limits Report an error

  “Any responses over your SurveyMonkey Basic (free) plan's response limits will not be viewable, and each response over the limit will be deleted in accordance with our retention policies and your selection, unless you upgrade to a SurveyMonkey paid plan to view and keep access to all responses before they are deleted. We will notify you in advance prior to deletion.”

• Downgrade data loss Report an error

  “Downgrading your account plan (changing your Subscription type, or cancelling a Subscription and downgrading to our SurveyMonkey Basic (free) plan) may cause the loss of Content, features, functionality, or capacity of your account.”

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