Privacy policy — QuestionPro

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Facts read from this source

• Effective date Report an error

  “QuestionPro Privacy Policy Effective Date: June 18th, 2026”

• Regulated codes Report an error

  “the ICC/ESOMAR International Code on Market and Social Research and the Code of Standards and Ethics for Survey Research of the Council of American Survey Research Organizations (CASRO)”

• Survey ownership Report an error

  “Any information shared with QuestionPro during the creation of a survey is owned solely by the administrator of that survey.”

• Survey password protection Report an error

  “We provide the option to password-protect your surveys if they contain sensitive content.”

• No third party sharing of uploaded data Report an error

  “We will never share any information uploaded to the system with any 3rd parties.”

• Ip collection Report an error

  “QuestionPro may collect the Internet protocol address (the IP address) that is publicly available on your computer.”

• Communication retention Report an error

  “We save all communication (chats, emails, and calls) between QuestionPro representatives and you for record-keeping, training and quality-assurance purposes.”

• Opt out Report an error

  “If you no longer wish to receive our product updates, you may opt out of receiving them by following the instructions included in each product update email.”

• Import contacts Report an error

  “You can import contacts from your email account address book to invite them to take part in surveys.”

• Access requests Report an error

  “Upon request QuestionPro will provide you with information about whether we hold any of your personal information.”

• GDPR respondent rights Report an error

  “Under the General Data Protection Regulation (GDPR), the survey respondents have a right to access or challenge the processing of their personal data being held and managed by the administrator of the survey.”

• Retention policy Report an error

  “We will retain your information for as long as your account is active or as needed to provide you services.”

• Backup retention days Report an error

  “The same data will be present in our backup systems for 7 days, after which it will be removed from all our systems.”

• Recycle bin days Report an error

  “Data may be placed in a recycle bin and permanently removed after 7 days.”

• Backup restore policy Report an error

  “We will not accommodate requests for restoring data from our backup systems unless it is a system or hardware failure on our part. No Exceptions.”

• Ssl encryption Report an error

  “When you enter sensitive information such as credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL).”

• Social login Report an error

  “You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider.”

• Third party credentials encrypted Report an error

  “These credentials are securely encrypted in our database and are utilized strictly to access the data you authorize.”

• Dpf certification Report an error

  “QuestionPro, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)”

• Dpf dispute resolution Report an error

  “QuestionPro has further committed to refer unresolved DPF complaints to JAMS, an alternative dispute resolution provider based in the United States.”

• Ftc jurisdiction Report an error

  “The Federal Trade Commission (FTC) has jurisdiction over QuestionPro's compliance with the Data Privacy Framework.”

• Privacy officer Report an error

  “Erik Koto Privacy Compliance Officer”

• Address Report an error

  “9450 SW Gemini Dr #62790, Beaverton, OR 97008-7105, USA”

• Privacy email Report an error

  “Email: privacy@questionpro.com”

• Domains Report an error

  “This privacy policy also applies to all sites own and operated by QuestionPro - including but not limited to; https://www.questionpro.com https://www.questionpro.de https://eu.questionpro.com”

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