Terms of service — QuestionPro

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• Terms last updated Report an error

  “Last Updated: March 3rd, 2026”

• Company name Report an error

  “Welcome to QuestionPro, Inc. (“QuestionPro,” “we,” “us,” “our”)”

• Minimum age Report an error

  “since the Services are available only to individuals who are at least 18 years old”

• Content ownership Report an error

  “As between you and QuestionPro, you retain ownership of the intellectual property rights of the content you submit to us or the Services (“Your Content”)”

• Content backup responsibility Report an error

  “You are responsible for maintaining, protecting, and making backups of Your Content.”

• Free account Report an error

  “QuestionPro offers a Free Account that you may use to try out our services; at any time, you may upgrade to any of QuestionPro’s paid subscriptions.”

• Billing timing Report an error

  “You will be billed for your first subscription term immediately upon upgrading to a paid subscription.”

• Auto renewal Report an error

  “Subscriptions will automatically renew for a period equal in length to the preceding subscription period.”

• Non refundable Report an error

  “All Fees are non-refundable—without limitation, we shall provide no refunds or credits for partial months of Service, for upgrades or downgrades, or for unused months of an annual account.”

• Finance charge Report an error

  “Unpaid Fees are subject to a finance charge of 1.5% per month or the maximum permitted by law, whichever is lower, plus all expenses of collection.”

• Jurisdiction Report an error

  “these Terms shall be governed by and construed in accordance with the laws of the state of Washington”

• Arbitration Report an error

  “any disputes arising with respect to these Terms shall be settled by arbitration in accordance with the rules and procedures of the Judicial Arbitration and Mediation Services, Inc. (“JAMS”)”

• No class actions Report an error

  “YOU ALSO AGREE TO RESOLVE DISPUTES WITH US ONLY ON AN INDIVIDUAL BASIS, AND AGREE NOT TO BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.”

• Liability cap Report an error

  “FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) US$500.00.”

• Uptime SLA Report an error

  “QuestionPro will use commercially reasonable efforts to make the Services available to you with an Uptime Percentage (defined below) of at least 99.5% during the course of the Uptime Calculation Period (defined below).”

• SLA remedy Report an error

  “as your sole remedy and QuestionPro’s exclusive liability, you will be eligible to receive a credit for an additional month of Services”

• SLA claim window Report an error

  “Any claim must be received by your account manager within 30 days after a complaint of Unavailability incident.”

• Termination notice period Report an error

  “unless either party provides the other party with written notice of non-renewal at least thirty (30) days prior to the end of the then current period”

• Renewal price increase Report an error

  “Such renewal will be re-priced at an annual increase of thirteen point six percent (13.6%) to reflect a US CPI increase and increased cost of service.”

• Inactive free account deletion Report an error

  “we reserve the right to terminate and delete your account if you have not accessed the Services for a period of 365 days or longer.”

• Termination content deletion Report an error

  “Upon termination by either you or QuestionPro, (i) all of Your Content will be immediately deleted from the Services”

• Client export responsibility Report an error

  “You are solely responsible for exporting Your Content from the Services prior to termination of the Services you receive.”

• AI survey features Report an error

  “QuestionPro utilizes Artificial Intelligence (AI) technologies to assist clients in building sophisticated surveys, generating content, creating dashboards, and performing advanced data and sentiment analysis.”

• AI no training on client data Report an error

  “QuestionPro explicitly does not use client survey data, responses, or account inputs to train, retrain, or fine-tune our AI models or any third-party foundational models.”

• AI data retention Report an error

  “client data is not retained by any third-party AI providers for their own use”

• Single login rule Report an error

  “Your login must only be used by one person; a single login shared by multiple people is not permitted.”

• Free version limits Report an error

  “QuestionPro provides its users with a free version for simple surveys or archiving purposes. However, this only contains basic functions that can be used to collect a limited number of responses.”

• Anti spam policy Report an error

  “QuestionPro expressly forbids all SPAM (the term "SPAM" meaning the sending of unsolicited email to parties unknown to the sender). If you are found to be using the Services for SPAM, your account will be subject to immediate termination.”

• Consent to marketing emails Report an error

  “By creating an account, you hereby consent to receive electronic communications from us, including marketing emails, product updates, and other business messages.”

• Communication recording Report an error

  “We save all communication (chats, emails, and calls) between QuestionPro representatives and you for record-keeping, training and quality-assurance purposes.”

• Available plans listed Report an error

  “The above statement is only applicable for our Free, Essentials, Professional, Advanced, Corporate, Team Edition, and Research Edition plans.”

• Warranty disclaimer Report an error

  “THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED”

• Non solicitation Report an error

  “Until one (1) year after termination of the Agreement, Client will not encourage or solicit any employee or consultant of QuestionPro to leave QuestionPro for any reason.”

• Billing inquiries address Report an error

  “All inquiries related to billing and credit card charges should be made in writing to ATTN: Billing/Invoices, QuestionPro Inc., 9450 SW Gemini Dr #62790, Beaverton, OR 97008-7105, USA.”

• Response rate limit Report an error

  “if you exceed the maximum number of responses allowed per minute based on the restrictions on your license level”

• Branding footer removal Report an error

  “you shall not attempt to remove any identifying footer such as "Powered by QuestionPro" or other similar message.”

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