Terms naming the legal entity — ERPNext

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• Operator entity Report an error

  “operated by Frappe Technologies Pvt. Ltd. (“Frappe”, “We”, “Us” or “Our”)”

• Governing law Report an error

  “This Agreement is governed by the laws of India, and the parties submit to the jurisdiction of courts in Mumbai.”

• Arbitration Report an error

  “Arbitration shall take place in Mumbai, India, in English, with costs borne equally.”

• Effective date Report an error

  “Effective from 1 April 2026”

• Fees for software zero Report an error

  “Frappe does not charge any fee under this Agreement for the provision of its open-source software. Any fees payable under this Agreement are solely for the Services.”

• Tax exclusive Report an error

  “All payments to Frappe are exclusive of taxes, unless otherwise stated.”

• Credits non refundable Report an error

  “Unused credits are non-refundable and cannot be exchanged for cash, except where required by applicable law.”

• Billing dispute window days Report an error

  “Any dispute regarding invoices must be submitted in writing within 30 days of the invoice date.”

• ISO 27001 Report an error

  “Frappe implements and maintains industry-standard security practices, including ISO 27001 compliance.”

• DPA available Report an error

  “Customers that require compliance with the European Union’s General Data Protection Regulation (EU-GDPR), India’s Digital Personal Data Protection Act, 2023 (DPDP Act), or other data protection laws as applicable, may contact Us to request a copy of our Data Processing Addendum for digital execution.”

• Customer owns data Report an error

  “All data uploaded, processed, or stored through the Services remains the sole property of the Customer.”

• Google user data policy Report an error

  “Frappe's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.”

• Retention Report an error

  “The Customer Data shall be retained in accordance with the subscribed plan for Cloud Hosting, or otherwise deleted upon Customer request submitted via the support portal.”

• Breach notification Report an error

  “In the event of any actual or suspected data breach or unauthorized access, Frappe will promptly notify the Customer.”

• Channel portal only Report an error

  “Support is provided exclusively via the support portal: https://support.frappe.io/.”

• SLA URL Report an error

  “Support response and resolution times are governed by Table 1 of the Support SLA: https://frappe.io/support-sla.”

• Out of scope fees Report an error

  “Frappe may, at its discretion, charge additional fees for support requests deemed out-of-scope.”

• Offsite backups Report an error

  “Off-site backups may be available under specific paid plans.”

• Termination without cause customer Report an error

  “Without cause: For Cloud Hosting: The Customer may terminate without cause without providing prior written notice. Such termination shall be effected by discontinuing payment for the Services and shall become effective at the end of the then-current billing period.”

• Termination by frappe notice days Report an error

  “Without cause: Upon thirty (30) days’ written notice to Customer at the registered email address.”

• Liability cap Report an error

  “In no event shall Frappe’s total aggregate liability for all claims arising out of or related to this Agreement exceed the amount actually paid by Customer (and its Affiliates, if applicable) for the Services giving rise to the claim during the twelve (12) months preceding the first incident from which the claim arose.”

• Amendment notice period days Report an error

  “amendments shall take effect no earlier than fourteen (14) days after posting.”

• Price modification rights Report an error

  “Frappe may modify the pricing of any Service at its sole discretion.”

• Account ownership rule Report an error

  “The Customer who is listed as the invoice holder is deemed the owner of the account and all associated data.”

• Resource limits Report an error

  “Frappe may impose limits on resources (storage, bandwidth, compute) at its discretion depending on the Frappe Cloud plan that the Customer is on.”

• Uptime guarantee absent Report an error

  “Services may be interrupted for maintenance, updates, or upgrades. Frappe does not guarantee uninterrupted access.”

• Policies incorporated Report an error

  “Privacy Policy: https://frappe.io/cloud/privacy Service Level Agreement: https://frappe.io/support-sla Backup Policy: https://docs.frappe.io/cloud/sites/backups”

• Open source products Report an error

  “Its core products, including but not limited to ERPNext, Frappe Framework, Frappe HR, and Frappe CRM (collectively, “Frappe Products”), are publicly distributed under their respective open-source licenses”

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