Subprocessor list — Countly

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Facts read from this source

• Last updated Report an error

  “Last Updated: October 19, 2026 Applies to Countly Enterprise, Countly-hosted”

• Scope Report an error

  “This page provides relevant information about the Subprocessors Countly may use for Countly-hosted servers, the dedicated Countly servers that Countly runs for enterprise customers, and under which conditions.”

• Easydmarc Report an error

  “EasyDMARC Email security and deliverability If you receive an email from us All of our outgoing email addresses and content. USA”

• Gcp Report an error

  “GCP Cloud hosting and infrastructure provider If you host Countly server with us Used as Infrastructure-As-A-Service (IaaS), which means we rent servers from GCP, but GCP does not actually have access to the data on those servers. EU, USA, Asia”

• Postmark Report an error

  “Postmark External mail server If you receive an email from us All of our outgoing email addresses and content. USA”

• Openai Report an error

  “OpenAI AI assistant feature (effective from version 25.10) If you do the conversation with AI assistant Your prompt will be shared with OpenAI. Then, based on the functionality used (configurable in settings), metadata such as event keys to help you construct queries, or aggregated data in displayed graphs to help you analyze it. USA”

• Zendesk Report an error

  “Zendesk Customer account administration and support If you create an account in our support portal Name, email, company, country, server domain.”

• Hsbc Report an error

  “HSBC Online banking If you make a payment through bank transfer Customer payment information (e.g. name, email, company, payment information) Global”

• Pandadoc Report an error

  “PandaDoc E-signature platform If you sign a contract with us Customer contract information (e.g. name, email, company, signature) USA”

• Stitchdata Report an error

  “Stitchdata Data processing/ETL If you sign a contract with us Customer payment information (e.g. name, email, company, payment information) USA”

• Stripe Report an error

  “Stripe Payment processor If you make a payment through Stripe Customer payment information (e.g. name, email, company, payment information) USA, Ireland”

• Wise Report an error

  “Wise Payment processor If you make a payment through Wise Customer payment information (e.g. name, email, company, payment information) EU”

• Xero Report an error

  “XERO Financial management If you sign a contract with us Customer payment information (e.g. name, email, company, payment information) New Zealand”

• Brevo Report an error

  “Brevo Email marketing services If you subscribe to our mailing lists Basic contact information (e.g. name, email) EU”

• Clari Report an error

  “Clari Call recording tool If you communicate with us through calls Basic contact information (e.g. name, email), transcribed and summarised conversations USA”

• Sendsafely Report an error

  “Sendsafely File sharing If you receive files from us or send files to us Basic contact information (e.g. name, email), anonymous usage statistics”

• Slack Report an error

  “Slack Chat communication If you communicate with us through Slack Basic account information (name, email, company) and any information shared with us on Slack will be processed by Slack USA”

• Typeform Report an error

  “Typeform Surveys creation platform If you participate in our surveys Basic contact information (e.g. name, email) USA, EU”

• Zoom Report an error

  “Zoom Video conferencing provider If you communicate with us through calls Basic contact information (e.g. name, email); all the information shared in the call can be transcribed and processed by Zoom USA”

• Website providers separate Report an error

  “Providers used on countly.com are listed in Website Service Providers (countly.com/legal/website-providers).”

Scores citing this record

• The Agency Developer Consent-free operation & data minimisation
• The Agency Developer European sovereignty
• The Data Protection Officer European sovereignty
• The E-Commerce Marketing Lead European sovereignty
• The Growth Analyst European sovereignty
• The Public-Sector Site Owner European sovereignty
• The Skeptic European sovereignty