Privacy policy — awork

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Facts read from this source

• Controller Report an error

  “awork GmbH Großer Burstah 36-38 20457, Hamburg, Germany”

• Ico registration Report an error

  “Security number: CSN6055530”

• Provider Report an error

  “We use the Microsoft Azure Cloud for hosting our infrastructure components and for storing data. Microsoft Azure Cloud is ISO 27001 certified and guarantees a server location in Germany for hosting the application and storing workspace data.”

• Cdn Report an error

  “For delivering the application and protecting against cyberattacks, we additionally use Azure Front Door/CDN.”

• Social login Report an error

  “For registration and login, in addition to the email and password options, there is also the possibility to authenticate yourself and ultimately register or log in with an existing profile at Google, Apple or Microsoft.”

• AI features Report an error

  “awork provides AI-supported features to assist with the creation, summarisation, analysis and structuring of content. The AI features of the standard product can be deactivated by workspace administrators; the awork AI add-on is activated only after being booked separately.”

• AI no training Report an error

  “Prompts and model outputs are not used to train general AI models.”

• AI dpas Report an error

  “Data processing agreements (DPAs) are in place with all providers. Transmission is encrypted and inference processing is limited to the respective regions stated within the EU or the EEA.”

• AI connectors Report an error

  “Users can optionally connect awork’s AI agents to external services, including Google Workspace services such as Google Drive, Gmail and Google Calendar, as well as Microsoft 365, Slack, GitHub, Notion and other connectors available in awork.”

• Google API policy Report an error

  “awork’s use of information received from Google Workspace APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.”

• Subscription management Report an error

  “For this purpose we use the subscription management service Chargebee as well as the payment provider Stripe.”

• Payment methods Report an error

  “For payment processing, SEPA direct debit or credit card payment, we use the payment service provider Stripe.”

• Chargebee transfer Report an error

  “Chargebee Inc. is certified under the EU-U.S. Data Privacy Framework and thereby undertakes to comply with adequate data protection standards”

• Marketing processing limited to trials Report an error

  “Processing for marketing and retargeting purposes takes place exclusively while awork is used in a free trial version or within a trial period. As soon as a paid contract has been concluded, the marketing services used are deactivated for the workspace concerned; no further processing for these purposes then takes place.”

• Chat provider Report an error

  “Within the service, we offer our users the option of chatting with our support team in order to clarify questions and concerns as quickly as possible. For this purpose we use the chat of the service Intercom.”

• Intercom transfer Report an error

  “Intercom is certified under the EU-U.S. Data Privacy Framework and therefore undertakes to comply with adequate data protection standards”

• Retention Report an error

  “Requests are deleted once the matter has been resolved. User profiles remain in Intercom until the customer terminates and deletes the account.”

• Help center Report an error

  “We use HappySupport to maintain and provide our help center at https://support.awork.com. The help center is hosted in Germany.”

• Help center AI Report an error

  “The search function can generate AI-assisted answers. For this purpose, HappySupport uses OpenAI, L.L.C. as a sub-processor. Search queries may be processed in the USA.”

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