Terms of service — Cookie Information

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• Entity Report an error

  “Cookie Information A/S, Danish business registration no. DK38758292 with a registered address on Købmagergade 19, 4th floor, 1150 Copenhagen K, Denmark”

• Terms last modified Report an error

  “Last modified: 04.08.2025”

• Affiliates Report an error

  “it includes, among others, the following entities: Piwik PRO S.A. (Poland), Piwik PRO GmbH (Germany) and Piwik PRO LLC (USA)”

• Services Report an error

  “This includes, but is not limited to, consent management (CMP) and web analytics services.”

• Platform URL Report an error

  “the unified self-service web interface available on app.cookieinformation.com”

• Addons Report an error

  “an optional paid service, feature or module (e.g., Expert Scanning, Managed Compliance, Mobile SDKs) available as listed in the Pricing Schedule”

• Trial Report an error

  “If the Customer has not upgraded to a paid subscription within seven (7) calendar days after the trial expiry, Cookie Information may (i) disable all access to the Services for that account and (ii) permanently delete the account and any associated data.”

• Price list URL Report an error

  “The price list for all available Services is set out in the Pricing Schedule published on Cookie Information’s website at cookieinformation.com/pricing”

• Currency Report an error

  “all Fees are quoted and payable primarily in euros but may also be offered and invoiced in other currencies (such as DKK, USD, PLN or GBP), as agreed with the Customer”

• Refund policy Report an error

  “All Fees are non-cancellable and once paid are non-refundable.”

• Billing Report an error

  “Subscription for Services is billed monthly or yearly in advance, subject to the type of Service and is payable by credit card. Subscriptions paid by bank transfer are billed yearly.”

• Auto increase Report an error

  “The Subscription Fees are automatically adjusted by 4% of the previous Subscription Fee on each anniversary of the Term, without prior notice.”

• Change notice Report an error

  “Cookie Information may change the Subscription Fees at any time by providing 30 days’ notice and in such case, the Customer may terminate the Agreement before the change takes effect.”

• Payment terms Report an error

  “The Subscription Fee, including any applicable VAT, is payable immediately when the Customer uses a credit card or other instant payment method, or within thirty (30) days of the invoice date if the Customer pays by bank transfer”

• Taxes Report an error

  “Fees are exclusive of all applicable taxes, levies or duties imposed by taxing authorities, including, without limitation, value-added and withholding taxes.”

• VAT Report an error

  “The local VAT will be charged from Customers situated in the EU except for companies that have registered a valid VAT number with us (“reverse charge”). The exception does not apply to Danish companies. Customers outside the EU will not be charged VAT.”

• Overage Report an error

  “Invoice an overage charge for that Billing Month equal to the difference between (a) the Subscription Fee that would have applied to the subscription plan matching the higher usage and (b) the Subscription Fee already paid for the Customer’s current plan for that same Billing Month”

• Termination contact Report an error

  “You may cancel Your subscription(s) at any time by either (i) contacting us at support@cookieinformation.com or (ii) cancelling the recurring subscription payment through Your payment-provider interface”

• Suspension notice Report an error

  “If any Fees remain unpaid for fifteen (15) days or more after the due date, Cookie Information may, without limiting its other rights and remedies, suspend its provision of the Services until such amounts are paid in full.”

• Late payment interest Report an error

  “Cookie Information may charge default interest in accordance with the Danish Act on Interest (“Renteloven”)”

• Deletion on termination Report an error

  “all Customer Data will be securely deleted without undue delay after the end of the Term”

• Export Report an error

  “the Customer may request a one-time export of its Customer Data (“data dump”) no later than fourteen (14) days before the end of the Term. The data dump will be provided in a commonly used machine-readable format”

• Script removal Report an error

  “the Customer is obliged to remove the CMP script and any other Service‑related code from all websites and applications under its control without undue delay”

• DPA Report an error

  “If so, the Parties agree to be bound by a separately agreed data processor agreement.”

• Term changes Report an error

  “If such changes are considered material, Cookie Information will inform the Customer about the changes by email, and the changes will take effect no sooner than one (1) month after such email has been sent”

• Auto renewal Report an error

  “The subscription will automatically renew for successive terms equal to the initial subscription period unless the Customer provides written notice of termination no later than thirty (30) days before the end of the current subscription term”

• Analytics modules Report an error

  “The service is used to analyze the use of websites and mobile applications by the Customer’s visitors, manage other marketing tools, personalize content viewed by the visitor, onboard any other data of the Customer and create audiences.”

• Analytics opt out Report an error

  “The Customer may at any time object to or opt out of the Analytics service by notifying Cookie Information.”

• Domain limits Report an error

  “Each domain configured and tracked using the Services shall count toward the domain limit applicable to the Customer’s selected subscription plan.”

• Action definition Report an error

  ““Action”, “Actions”, “Event”, “Events” shall mean a request sent to the Instance or Platform, including but not limited to: (i) the recording of a tracked activity (such as a page view, download, out-link, or other custom event or goal); (ii) the recording or change of an end-user consent via the Consent Management Platform (CMP); or (iii) loading a tag manager container”

• Subcontractors Report an error

  “The Customer hereby grants Cookie Information general authorization to engage subcontractors without limitation in scope or geography.”

• Marketing use Report an error

  “Cookie Information may use Customer’s name and logo in marketing material and on Cookie Information’s domains.”

• Telemetry Report an error

  “Cookie Information may analyse Customer Data for security and operations management and for statistical analysis to improve the solutions offered by Cookie Information.”

• Liability cap Report an error

  “The aggregate liability of Cookie Information, whether in contract or tort, shall not exceed (i) the total Subscription Fees actually paid by the Customer during the twelve (12) months immediately preceding the event giving rise to the claim”

• Billing provider Report an error

  “Invoices for the Subscription Fee will be sent to the billing email address provided by the Customer during checkout (e.g., in Paddle)”

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