Help article (check-in) — Luma

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Facts read from this source

• Check in inperson only Report an error

  “Check-in is only for events with an in-person location. Online events don’t have a scanner or a Checked In count on web, iOS, or Android”

• Qr code per guest Report an error

  “Every guest receives a QR code when they register.”

• Manual check in search Report an error

  “or search for their name on the guest list to check them in manually”

• Ticket qr locations Report an error

  “Confirmation email — links to their ticket. Event page — visible when they’re signed in and registered. Luma app — on the event page in the iOS or Android app. Apple Wallet or Google Wallet — as a wallet pass (more below).”

• Wallet passes Report an error

  “Guests can add their ticket to Apple Wallet or Google Wallet from the ticket view.”

• Wallet pass offline Report an error

  “it works even if the guest doesn’t have the Luma app or an internet connection.”

• Scanner web Report an error

  “On Web: Go to your event’s manage page and click Check In Guests.”

• Scanner mobile apps Report an error

  “On iOS and Android: Open your event in the Luma app (luma.com/ios or luma.com/android). As a host, tap Manage, then Check In.”

• Scan mode standard Report an error

  “Standard Mode opens the guest’s details when you scan their ticket.”

• Scan mode express Report an error

  “Express Mode checks guests in automatically as soon as you scan their QR code — no tap needed.”

• Express invalid feedback Report an error

  “If a ticket is invalid, you’ll see a red “Not Valid” message, and if the guest holds multiple tickets, the scanner shows their details so you can choose which tickets to check in.”

• Scan mode lock Report an error

  “Lock the scan mode for check-in staff — prevent check-in staff from switching modes”

• Check in staff role Report an error

  “You can give team members check-in access without granting them full event management permissions”

• Check in staff visible fields Report an error

  “For each guest they can see the name, email, phone number, profile photo, registration status, ticket type, registration date, amount paid (including any coupon code used and pending payments), and answers to registration questions.”

• Check in staff restrictions Report an error

  “They can’t download the guest list as a CSV, edit the event, message guests, approve or decline registrations, or access any other event management features.”

• Check in staff requires plus Report an error

  “Check-in staff requires Luma Plus.”

• Restrict ticket types Report an error

  “you can restrict which ticket types each check-in staff member accepts”

• External check in systems Report an error

  “If you’re using a third-party check-in system or building your own, see Integrating External Check-In Systems for how Luma’s QR codes work.”

• Hardware scanners Report an error

  “For high-volume events, we also support hardware scanners.”

Scores citing this record

• The Conference Organiser Ticket shop, checkout & registration
• The Conference Organiser Check-in, badges & on-site sales
• The Conference Organiser Attendee data & the customer relationship
• The Course Provider Ticket shop, checkout & registration
• The Course Provider Check-in, badges & on-site sales
• The Data Protection Officer Ticket shop, checkout & registration
• The Data Protection Officer Check-in, badges & on-site sales
• The Revenue Accountant Ticket shop, checkout & registration
• The Revenue Accountant Check-in, badges & on-site sales
• The Revenue Accountant Attendee data & the customer relationship
• The Skeptic Ticket shop, checkout & registration
• The Skeptic Check-in, badges & on-site sales
• The Skeptic Attendee data & the customer relationship
• The Skeptic Pricing transparency
• The Venue Promoter Ticket shop, checkout & registration
• The Venue Promoter Check-in, badges & on-site sales