Help article (payouts) — Luma

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Facts read from this source

• Sales tracking levels Report an error

  “You can track your sales on both the event and calendar levels.”

• Sales history CSV Report an error

  “Go to your calendar > Payment tab > Scroll down to Sales History Here, you can download a CSV of all transactions or click the link next to each transaction to view the details directly in Stripe.”

• Sales history CSV columns Report an error

  “The Sales History CSV includes one row per transaction with the following columns: charge_id — Luma charge ID”

• Payout schedule owner Report an error

  “Your payout schedule is managed in Stripe, not Luma.”

• Payout default schedule Report an error

  “Most Stripe accounts are set to a rolling payout schedule by default, meaning that funds are typically sent on the next business day or shortly after.”

• Payout history Report an error

  “Go to your calendar > Payment tab > Scroll down to Payout History”

• Payout timing explanation Report an error

  “A payout only includes funds that have finished settling — Stripe takes a few days to settle each charge, so recent sales sit in your pending or available balance and arrive in the next payout.”

• Proceeds CSV formats Report an error

  “You can choose between two formats: By User — One row per guest with their total amount paid, refunded, and ticket count. Good for a quick overview of who paid what. By Ticket — One row per ticket with the ticket amount, tax, payment method, and Stripe account/charge IDs.”

• Proceeds CSV ticket type filter Report an error

  “If you’re viewing a specific ticket type, the CSV will only include data for that ticket type.”

• Fee deduction timing Report an error

  “Luma’s platform fee and Stripe’s processing fee are automatically deducted from each transaction as it occurs.”

• Fee invoices Report an error

  “If you need an invoice from Luma for the platform fees deducted in a given month — for example, for bookkeeping or VAT purposes — you can generate one from the Sales History section.”

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