Privacy policy — Infomaniak kDrive

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• Controller Report an error

  “Data controller: Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Les Acacias (GE), Switzerland.”

• Data sharing Report an error

  “We never share your personal data with third parties without a valid reason.”

• Tracking Report an error

  “We track our website’s traffic using Matomo, a software package hosted on our own servers in Switzerland: this data is not shared with any third parties.”

• Payment Report an error

  “We use services such as Checkout and PayPal to offer different payment options, Twilio to send two-step verification text messages and MaxMind to prevent payment fraud.”

• Security and reviews Report an error

  “We use ALTCHA and Google reCAPTCHA to secure our forms, as well as Trustindex to display our customers' reviews.”

• Affiliate Report an error

  “With your consent, we use Awin to allocate orders to our affiliate partners and calculate their commissions.”

• Domain privacy Report an error

  “With Domain Privacy, Infomaniak nevertheless offers the possibility of keeping this data confidential when authorised by the domain registry.”

• Retention account Report an error

  “Account and contact information: for the duration of the contract and for three years after the account is closed.”

• Retention invoices Report an error

  “Invoices and accounting documents: ten years from the end of the fiscal year. Contractual data: ten years after the end of the contract (statute of limitations).”

• Retention log files Report an error

  “Log files for your account (IP addresses): up to twelve months.”

• Retention support tickets Report an error

  “Inquiries submitted to our support team (tickets, chat, emails): five years after the request is closed.”

• Retention call recordings Report an error

  “Recordings of phone calls with our support team: six months.”

• Retention traffic Report an error

  “Traffic measurement (Matomo): thirteen months.”

• GDPR rights Report an error

  “access your data and receive a copy of it; have your information corrected; have your data deleted; to restrict processing; have your data returned to you or transferred to a third party (data portability); object to processing based on our legitimate interest and, at any time and for any reason, to sales prospecting; withdraw your consent at any time, without retroactive effect; not be subject to a fully automated decision (GDPR) or request that it be reviewed by a person (FADP).”

• Rights response time Report an error

  “these rights can be exercised free of charge by writing to dpo@infomaniak.com; we will respond within 30 days, a period that may be extended in cases provided for by law.”

• Complaint channels Report an error

  “you may contact the Federal Data Protection and Information Commissioner (FDPIC, Feldeggweg 1, 3003 Bern, www.edoeb.admin.ch). If you reside in the European Economic Area, you may file a complaint with the supervisory authority in your country of residence, your place of work, or the location of the alleged violation.”

• Self service deletion Report an error

  “You can modify and delete the data you store in our services yourself. After a service is terminated, we delete the data stored in it, including its backup copies, within the timeframe specified in the specific terms and conditions for that service.”

• VAT Report an error

  “Prices do not include VAT”

• Last modified Report an error

  “This confidentiality policy was modified on September 25, 2026.”

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