Privacy policy — Proton Drive

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Facts read from this source

• Company name Report an error

  “The Services are operated by Proton AG (the “Company”, “We”), domiciled at Route de la Galaise 32, 1228 Plan-les-Ouates, Geneva, Switzerland. It is therefore governed by the laws and regulations of Switzerland.”

• GDPR representative Report an error

  “We are also GDPR compliant and fully committed to DSA compliance for users within the European Union. The designated representative of the Company in the European Union (notably for the purpose of art. 27 GDPR) is Proton Europe sàrl, rue de Grünewald 94, L-1912 Luxembourg.”

• No access encrypted content Report an error

  “We do not have the technical means to access the content of your encrypted emails, files, calendar events, passwords, or notes.”

• Analytics self hosted Report an error

  “We employ a local installation of self-developed analytics tools. Analytics are anonymized whenever possible and stored locally (and not on the cloud). IP addresses are not retained and stored for such analytics.”

• Account without personal info Report an error

  “Creating a Proton account will give you access to all our Services. It is not necessary to provide personal information in order to create an Account.”

• Human verification Report an error

  “You may be asked to verify using either Proton Captcha, email, or SMS. IP addresses, email addresses, and phone numbers provided are saved temporarily in order to send you a verification code and for anti-spam purposes.”

• Ip logging default Report an error

  “By default, we do not keep permanent IP logs in relation with your Account. However, IP logs may be kept temporarily to combat abuse and fraud, and your IP address may be retained permanently if you are engaged in activities that breach our Terms of Service (e.g. spamming, DDoS attacks against our infrastructure, brute force attacks).”

• Authentication logging opt in Report an error

  “If you enable authentication logging for your Account or voluntarily participate in Proton's advanced security program, the record of your login IP addresses is kept for as long as the feature is enabled. This feature is off by default, and all the records are deleted upon deactivation of the feature.”

• Dark web monitor Report an error

  “Dark Web Monitor is an opt-in feature that scans hidden parts of the internet for breached or stolen personal data in relation with your Account.”

• Scribe local by default Report an error

  “By default, this feature operates locally on your device. You also have the possibility to have it operate server side, in which case only the minimal data necessary to make our service function will be shared with the servers. No log, account data or content data will be stored on our servers. Proton Scribe does not use content data or any of your data to train its models.”

• No location tracking Report an error

  “Our applications do not access or track any location-based information from your device.”

• Live chat zendesk Report an error

  “If you use Proton's live chat support, you consent to having the data contained within your live chat interaction processed by Zendesk Inc, the provider of Proton's live chat support platform.”

• No targeted advertising Report an error

  “The information you provide when you contact our support team is processed for analytics purposes (such as to obtain aggregate statistics), but we do not do any targeted advertising or any profiling.”

• Anonymous payments Report an error

  “We do not retain full credit card details, we only save your name and the last 4 digits of the credit card number. Anonymous cash or Bitcoin payments and donations are accepted.”

• Sales hubspot Report an error

  “To process this data, Proton may rely on its processor Hubspot, Inc.”

• Internal support Report an error

  “ProtonLabs DOOEL Skopje Purpose: Process data in relation with customer support requests, or other direct communications with the company (section 2.6) Data processing location: Macedonia”

• Protonlabs taiwan Report an error

  “ProtonLabs Taiwan Co., Ltd Purpose: Process data in relation with customer support requests, or other direct communications with the company (section 2.6) Data processing location: Taiwan (R.O.C)”

• Zendesk Report an error

  “Zendesk, Inc. Purpose: Provide services in relation with the processing of customer support data (section 2.6) Data processing location: United States Guarantees for international transfer: Standard Contractual Clauses, Binding Corporate Rules, Certifications”

• Stripe Report an error

  “Stripe, Inc. Purpose: Provide services in relation with the processing of payment data (section 2.8) Data processing location: United States Guarantees for international transfer: Standard Contractual Clauses, Data Processing Agreement”

• Paypal Report an error

  “PayPal group Purpose: Provide services in relation with the processing of payment data (section 2.8) Data processing location: United States, Singapore Guarantees for international transfer: Standard Contractual Clauses, Data Processing Agreement”

• Chargebee inc Report an error

  “Chargebee, Inc. Purpose: Provide services in relation with the processing of payment data (section 2.8) Data processing location: United States Guarantees for international transfer: Standard Contractual Clauses, Data Processing Agreement”

• Atlassian Report an error

  “Atlassian Pty Ltd Purpose: store data in relation with customer support Data processing location: European Union, United States, United Kingdom Guarantees for international transfer: Adequacy decision, Standard Contractual Clauses, Certifications”

• Data disclosure swiss only Report an error

  “We will only disclose the limited user data we possess if we are legally obligated to do so by a binding request coming from the competent Swiss authorities.”

• No decryption disclosure Report an error

  “Under no circumstances can Proton decrypt end-to-end encrypted content and disclose decrypted copies.”

• Alternative routing Report an error

  “Proton's alternative routing technology allows Proton Services to bypass many censorship blocks, but in doing so your network traffic may go through third-party networks, which we do not control.”

• User rights self service Report an error

  “Through your Account interface, you can directly access, edit, delete, or export personal data processed by the Company in your use of the Services.”

• Policy change right Report an error

  “Within the limits of applicable law, the Company reserves the right to review and change this Privacy Policy at any time.”

• Product specific privacy policies Report an error

  “Proton Mail Privacy Policy Proton Drive Privacy Policy Proton Calendar Privacy Policy Proton VPN Privacy Policy (new window) Proton Pass Privacy Policy Proton Wallet Privacy Policy Proton Meet Privacy Policy Lumo Privacy Policy Proton Business Privacy Policy”

• Referral program Report an error

  “Proton has a referral program that is open to Proton users, publications, non-profit organizations, etc. If you are coming to Proton via such a referral program, your subscription may be attributed to the referrer.”

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