Terms of service — Proton Drive

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• Terms last modified Report an error

  “Last modified: October 09, 2026”

• Operating entity Report an error

  “The Services are operated by Proton AG (“We”, the “Company”), a Swiss company located at Route de la Galaise 32, 1228 Plan-les-Ouates, Geneva, Switzerland, which is under the supervision of the non-profit Proton Foundation, based in Switzerland.”

• Wallet operator Report an error

  “The Proton Wallet integration with the Services is operated by Proton Financial AG (a subsidiary of the Company) under independent terms of use.”

• Services list Report an error

  “Proton Mail, Proton Calendar, Proton Drive, Proton VPN and Proton Pass, Proton Meet, and Proton Docs (the “Services”)”

• Minimum age Report an error

  “The Services are provided exclusively to individuals who are at least 13 years of age, and even then, only to minors who have obtained parental or legal guardian consent to open and maintain an Account.”

• Inactive paid accounts exempt Report an error

  “Accounts under an active paid subscription are always considered active and no action will be taken against your paid Account under this section.”

• Inactivity notice Report an error

  “the Company will aim to send notice to the recovery email associated with your Account 30, 15 and 7 days in advance before such action is taken.”

• Password recovery Report an error

  “Due to the encrypted nature of the Services, you acknowledge that the Company has no ability or obligation to recover your data if you misplace your password.”

• SLA availability Report an error

  “The Company aims to provide Service availability of 99.95% or better. If downtime in any month exceeds 0.05% of that month, the Company will credit the user’s Account.”

• SLA credits Report an error

  “If the monthly uptime is less than 99.95% but equal to or greater than 99.0%, the service credit is equal to 10% of the Service’s monthly cost; If the monthly uptime is less than 99.0%, the service credit is equal to 30% of the Service’s cost.”

• SLA vpn exception Report an error

  “This SLA Section does not apply to the Dedicated IP feature of Proton VPN Business and Enterprise subscriptions.”

• Liability cap Report an error

  “the total liability of the Company’s parties for any reason whatsoever arising out of or related to the use of, or inability to use, your Account or the Services, or these Terms, shall not exceed $100, or the amount you paid us, if any, for use of your Account or the Services, whichever amount is greater.”

• DPA Report an error

  “If, in the provision of the Services, the Company processes, on the user’s behalf (where the user acts as a Data Controller), any personal data that is subject to the EU General Data Protection Regulation (GDPR), the company’s data processing agreement shall apply.”

• Billing cycles Report an error

  “Subscriptions for the Services are charged on a monthly, yearly or bi-yearly billing cycle, depending on your selection.”

• Renewal price change Report an error

  “If the renewal price has changed, you will be charged the then-current price valid at the time of the renewal of your subscription.”

• VAT treatment Report an error

  “Business tax treatment, including the reverse charge mechanism and the collection or validation of VAT/GST identification numbers, is available only in connection with business plans. Proton does not apply business tax treatment to consumer plans and does not collect or validate VAT/GST numbers for consumer subscriptions, regardless of the subscriber's actual status.”

• Refund 30 days Report an error

  “You may cancel your subscription within 30 days of the initial purchase and receive a full refund for the Service. To request a refund, please contact us using our support form. For the sake of clarity, the cancellation and the request for refund must both be addressed within the 30-day period.”

• Refund limitations Report an error

  “Payments made by cash or bank transfers are not refundable. Refunds can only be requested once per user. This refund option is only applicable to users who have subscribed to Proton's Services directly through Proton's official channels (website and apps).”

• Business free trial Report an error

  “If you are a business user, you might be eligible to a free trial period upon subscription to a Proton Business plan. In such case, the duration of the free trial shall be specified at sign-up.”

• Alias deletion limit Report an error

  “You can delete up to one alias per year. Otherwise, aliases generally cannot be deleted. This limit does not apply to custom domains.”

• Downgrade credit Report an error

  “If you downgrade before the end of your subscription period, we will provide you with an Account credit for the unused portion of your subscription. Credits obtained this way must be used within 24 months or expire.”

• Vpn business cancellation notice Report an error

  “If you have a Proton VPN Essentials, Business or Enterprise account, you can terminate your subscription by sending a termination notice to your account representative or through our Customer Support Form at the latest 30 day before the renewal of your subscription.”

• Governing law Report an error

  “If you are a business user (anywhere in the world) or a consumer user (residing outside of the United States of America), you agree that these Terms shall be governed in all respects by the substantive laws of Switzerland, to the maximum extent permitted by law.”

• Inactive deletion delinquent Report an error

  “We may delete Accounts in a delinquent restricted state, and/or part or all of the data they contain after 12 months in that state.”

• No transfer subscriptions Report an error

  “Subscriptions and credits are linked to the Account they have originally been purchased for and cannot be transferred to another account.”

• Lifetime accounts transfer Report an error

  “Trading, selling or otherwise transferring the ownership of an Account to a third party (with the exception of Lifetime Accounts, which can be sold or traded exclusively through the Company)”

• Plan categories Report an error

  “Certain Proton subscription plans are intended for companies, businesses, and organizations. This category encompasses both the plans available at https://proton.me/business/plans and the plans referred to as "Workspace" plans.”

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