Terms of service — Dropbox

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• Contracting entity Report an error

  “If you reside outside of the United States of America, Canada and Mexico (“North America”) your agreement is with Dropbox International Unlimited Company. If you reside in North America your agreement is with Dropbox, Inc.”

• Terms effective date Report an error

  “Posted: January 7, 2025 Effective: January 7, 2025”

• Upcoming terms change Report an error

  “Dropbox’s Terms of Service will be changing effective 1 January 2027.”

• Governing law Report an error

  “These Terms will be governed by California law except for its conflicts of laws principles.”

• Jurisdiction Report an error

  “You and Dropbox agree that any judicial proceeding to resolve claims relating to these Terms or the Services will be brought in the federal or state courts of San Francisco County, California”

• Minimum age Report an error

  “to use our Services, you must be at least 13 if you reside in the United States, and 16 if you reside anywhere else.”

• Liability cap Report an error

  “WE LIMIT OUR LIABILITY TO YOU TO THE GREATER OF $20 USD OR 100% OF ANY AMOUNT YOU'VE PAID UNDER YOUR CURRENT SERVICE PLAN WITH DROPBOX.”

• Refund policy Report an error

  “You may cancel your Paid Account at any time. Refunds are only issued if required by law. For example, users living in the European Union have the right to cancel their Paid Account subscriptions and obtain a refund within 14 days of signing up for, upgrading to or renewing a Paid Account”

• Paid account renewal notice Report an error

  “If you’re on an annual plan, we’ll send you a notice email reminding you that your plan is about to be renewed within a reasonable period of time prior to the renewal date.”

• Fee change notice Report an error

  “We’ll give you no less than 30 days’ advance notice of these changes via a message to the email address associated with your account and you’ll have the opportunity to cancel your subscription before the new fee comes into effect.”

• Inactive account termination Report an error

  “you don’t have a Paid Account and haven't accessed our Services for 12 consecutive months.”

• Service discontinuation refund Report an error

  “If we discontinue the Services in this way before the end of any fixed or minimum term you have paid us for, we’ll refund the portion of the fees you have prepaid but haven't received Services for.”

• Features at no charge Report an error

  “From time to time, Dropbox will add additional features to enhance the user experience of our storage service at no additional charge. However, these free features may be withdrawn without further notice.”

• User data ownership Report an error

  “Your Stuff is yours. These Terms don’t give us any rights to Your Stuff except for the limited rights that enable us to offer the Services.”

• Export before termination Report an error

  “We’ll provide you with reasonable advance notice via the email address associated with your account to remedy the activity that prompted us to contact you, and give you the opportunity to export Your Stuff from our Services.”

• Services as is Report an error

  “THE SERVICES ARE PROVIDED “AS IS”. WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.”

• Beta services confidential Report an error

  “Beta Services are confidential until they are officially launched. If you use any Beta Services, you agree not to disclose any information about those Services to anyone else without our permission.”

• Team admin control Report an error

  “Your administrators may be able to access, disclose, restrict or remove information in or from your Dropbox Team account.”

• Team agreement Report an error

  “your team will also be bound to the Dropbox Services Agreement or another agreement between Dropbox and your team”

• Fax number porting Report an error

  “In the US, UK and Canada, we may support porting a fax number (both in and out) for an additional fee.”

• Termination refund Report an error

  “Dropbox does not provide refunds if we suspend or terminate your access to the Services, unless required by law.”

• Terms update notice Report an error

  “These updated terms will be effective no less than 30 days from when we notify you.”

• Arbitration opt out Report an error

  “You can decline this agreement to arbitrate by clicking here and submitting the opt-out form within 30 days of first registering your account or agreeing to these Terms.”

• Class actions barred Report an error

  “You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated or representative action.”

• Translation disclaimer Report an error

  “This translation is provided for convenience only and the US English language version will control in the event of any discrepancies.”

• EU odr platform Report an error

  “If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr.”

• Update refund Report an error

  “Where applicable, we’ll offer you a pro-rata refund based on the amounts you have prepaid for Services and your account cancellation date.”

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