Terms of service — Tresorit

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• Entity Report an error

  “Our Services are provided by Tresorit AG, having its registered seat at Pfingstweidstrasse 60b, CH-8005 Zurich, Switzerland ("Tresorit").”

• Terms version date Report an error

  “Version: 29/10/2026”

• Client side encryption Report an error

  “the files uploaded and/or shared through the Service (“Customer Files”) are encrypted by client-side encryption before they leave the User’s location”

• E2e visibility limit Report an error

  “certain information related to the Service, including user provided fields, such as the names of folders or Engage rooms are not end-to-end encrypted, and may be visible to Tresorit in connection with providing technical support or related services.”

• Password recovery Report an error

  “Tresorit has no access to passwords and there is no way for Tresorit to recover passwords relating to your account.”

• Backup services Report an error

  “Customer acknowledges that Tresorit does not offer back-up services but rather a cloud storage sync and share service.”

• Two step verification Report an error

  “The Services support logins using 2-Step Verification. If a 2-Step Verification method is switched on for Customer's account(s), Tresorit will not let access to the relevant accounts without 2-Step Verification.”

• DPA Report an error

  “If Customer has a Business Subscription and is subject to EU Data Protection Laws, Customer agrees to the Data Processing Addendum (available through the Tresorit application).”

• HIPAA Report an error

  “Customer cannot process any information via the Services that falls within the definition of "Protected Health Information" under the HIPAA Privacy Rule (45 C.F.R. Section 164.051) unless Customer and Tresorit have entered into a separate HIPAA Business Associate Agreement.”

• List URL Report an error

  “The list of Sub-processors is available at: https://support.tresorit.com/hc/en-us/articles/216114397-Third-party-services.”

• Data residency selection Report an error

  “Tresorit may provide the ability for Customer to select a major geographic area for data storage purposes. In such case, Tresorit will store Customer Files within that area chosen by Customer.”

• Subprocessor regions Report an error

  “Tresorit will engage entities within the Tresorit group and authorized service providers, to process Encrypted Content and Service Data ("Sub-processors"), including and without limitation, any associated Personal Data under this Agreement within the EEA, the United States and in other countries and territories.”

• Free tier Report an error

  “Tresorit offers both free and paid Services.”

• Auto renewal Report an error

  “Customer agrees that its subscription is automatically renewed for the same period at the end of each billing period (but for no longer than a year), and Tresorit may charge automatically at the end of the trial or the renewal, unless Customer notifies Tresorit in advance that Customer wants to cancel.”

• No refund on downgrade Report an error

  “No refunds or credits for Fees or payments will be provided to Customer if Customer elects to downgrade or cancel its Service Plan.”

• Monthly to annual switch Report an error

  “If Customer selects a monthly Service Plan, Customer can switch to an annual Service Plan at any time. If Customer selects an annual Service Plan, Customer may not change to a monthly Service Plan until the end of the one-year term of Customer's Service Plan.”

• Price change notice Report an error

  “Tresorit may revise the relevant Fees by providing Customers at least thirty days' notice.”

• Taxes Report an error

  “Fees are exclusive of taxes and Customer is responsible for all taxes.”

• Trial conversion Report an error

  “If the trial period ends, the relevant subscription may automatically be converted to a paid subscription and the relating Fee will be automatically charged.”

• Trial liability cap Report an error

  “TRESORIT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO CUSTOMER'S USE OF THE FREE TRIAL IS EUR 100.”

• Minimum age Report an error

  “Please do not use the Services if you are under 18 of age or barred from doing so under applicable law.”

• Liability cap Report an error

  “THE AGGREGATE LIABILITY OF TRESORIT AND ITS AFFILIATES, RESELLERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS, INCLUDING ANY NEGLIGENCE ON YOUR PART, FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS PAID BY YOU TO TRESORIT AND/OR THE SUBSCRIPTION CHARGES PAID BY THE RELEVANT RESELLER TO TRESORIT WITH RESPECT TO YOUR SUBSCRIPTION FOR THE PAST SIX MONTHS OF THE SERVICE IN QUESTION PRIOR TO THE FIRST EVENT OR OCCURANCE GIVING RISE TO SUCH LIABILITY.”

• Administrator access control Report an error

  “Administrators may have the ability to monitor, restrict or terminate access to accounts relating to Customer's subscription”

• Recovery administrator Report an error

  “Upon the consent of Company Administered Users to advanced control, a designated Administrator will gain cryptographic access to their Encrypted Content ("Recovery Administrator").”

• Reseller managed admins Report an error

  “If Customer purchases the Services via a Reseller, Customer may appoint any of the Reseller's personnel as Administrators of Customer's account.”

• Connected AI services Report an error

  “Customer or a User may elect to connect a Connected AI Service to the Services. A Connected AI Service is a Non-Tresorit Service. Tresorit provides only the technical functionality that permits the connection and does not provide, operate, control or resell the underlying artificial intelligence model or service”

• AI credential exposure Report an error

  “any person granted access to functionality using a Connected AI Service may be able to access or extract the API key or other credential used for that connection, including through browser developer tools or network traffic.”

• Beta services Report an error

  “Tresorit may release products and features that are still subject to testing and evaluating ("Beta Service").”

• Software update enforcement Report an error

  “If you skip updating for more than 6 months, Tresorit may suspend or terminate this Agreement and the relevant User's account with a fifteen-day notice.”

• Open source list Report an error

  “The list of the Open-Source Components if the Software is available on the Tresorit website (https://tresorit.com/third-party-code).”

• No guaranteed SLA Report an error

  “Tresorit will use commercially reasonable efforts to investigate and address Support requests but does not guarantee a response or resolution within any particular time or at all.”

• AI enabled support Report an error

  “Tresorit may provide Support Services through automated or AI-enabled tools, self-service resources, personnel or a combination of these methods”

• Customer ownership Report an error

  “This Agreement does not grant Tresorit any ownership over the contents of Customer Files or over Customer’s intellectual property, except for the limited rights that are reasonably necessary for Tresorit to provide the Services”

• Service change termination right Report an error

  “If we change the Services during the term of this Agreement in a manner that materially reduces functionality or limit access to certain features, we will notify Customers at the email address associated with their account. After receiving the notice, as a Customer, you may terminate this Agreement within thirty days. In such case, you will be provided with a pro-rata refund of any pre-payment.”

• Marketing use of customer logo Report an error

  “Tresorit may publish and identify Customer as a user of the Service, and Customer grants to Tresorit a non-exclusive, fully paid-up licence to use its logos and trademarks”

• Account conversion irreversibility Report an error

  “after joining the Business Subscription, you may not able to convert it back without deleting all data stored within the Service.”

• Reseller purchases Report an error

  “As a Customer, you may purchase a subscription directly from a third party (“Reseller”). In such cases, in addition to this Agreement, separate terms and conditions with the Reseller may apply to your access to the Service.”

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