Features page (internal knowledge base) — Document360

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Facts read from this source

• AI search citations Report an error

  “Answers employee questions in natural language and cites the source article”

• Eddy AI permissions Report an error

  “Eddy AI answers from approved internal content with the citing article, respecting each reader’s permissions, in the portal or in Slack and Teams.”

• SSO SAML SCIM Report an error

  “SAML sign-on and SCIM provisioning through your identity provider.”

• Private projects access Report an error

  “Private projects behind SSO, with roles, reader groups and IP restrictions scoping each category to exactly the people who should see it.”

• Workflow builder Report an error

  “Routes policies and processes through named reviewers before publishing”

• Review reminders Report an error

  “Flags stale articles to their owner before employees find them first”

• Slack teams delivery Report an error

  “Delivers knowledge base answers inside the chat tools teams already use”

• Pro analytics Report an error

  “Shows searches, failed searches and reads so gaps surface as data”

• Runbook formatting Report an error

  “Runbooks with code blocks, Mermaid diagrams and decision trees, searchable at 2am and surfaced in Slack or Teams mid-incident.”

• Helpdesk integration Report an error

  “Internal IT and HR desks see the right article inside the ticket view.”

• Mcp server Report an error

  “The MCP server connects internal knowledge to the AI assistants your teams use.”

Scores citing this record

• The Engineering Lead Editor, structure & search
• The Engineering Lead Verification, ownership & freshness
• The Engineering Lead Permissions, SSO & administration
• The IT Administrator Editor, structure & search
• The IT Administrator Verification, ownership & freshness
• The IT Administrator Permissions, SSO & administration
• The Operations Lead Editor, structure & search
• The Operations Lead Verification, ownership & freshness
• The Operations Lead Permissions, SSO & administration
• The Quality Manager Editor, structure & search
• The Quality Manager Verification, ownership & freshness
• The Quality Manager Permissions, SSO & administration
• The Skeptic Editor, structure & search
• The Skeptic Verification, ownership & freshness
• The Skeptic Permissions, SSO & administration
• The Support Knowledge Manager Editor, structure & search
• The Support Knowledge Manager Verification, ownership & freshness
• The Support Knowledge Manager Permissions, SSO & administration