Features page (migration) — Document360

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Facts read from this source

• Basic plan features Report an error

  “In its basic plan itself, Document360 comes with a ton of features, such as: Internal, external and mixed knowledge base Auto translate to 50+ languages SEO customization API documentation Customizable design AI writing agent and AI content and FAQ creation”

• Flexible model Report an error

  “Document360 offers a flexible, need-based pricing model so you only pay for what you use.”

• Editors Report an error

  “With Markdown editors, writers can use syntax and HTML – great for Product documentation. The Advanced WYSIWYG editor acts as a hybrid between the two editors”

• AI suite Report an error

  “AI writing agent for faster content creation AI-assisted search for quicker solutions and better user experience Deep analytics for continuous data-backed improvement, and more. Duplicate content detector to identify and eliminate overlapping articles”

• Ask eddy Report an error

  “‘Ask Eddy’ AI assistive search provides an intelligent search experience with enhanced accuracy and speed of content retrieval.”

• Translate languages Report an error

  “Auto translate to 50+ languages”

• Text to voice Report an error

  “Text-to-voice functionality allows users to listen to articles instead of reading them while they perform multiple tasks.”

• Federated search Report an error

  “Eddy AI Federated Search enhances the search experience by allowing users to search multiple resources from a single interface, consolidating search results from your knowledge base, third-party webpages, and sitemaps (with external link references)”

• Analytics suite Report an error

  “Search analytics to optimize AI search performance Reader analytics to optimize content strategy Team accounts analytics for a detailed view of each member’s account Feedback analytics so you can see the feedback data in charts and graphs. Links status analytics so you can fix bad/ broken links, and Page not found analytics, so you can identify and replace broken or unknown URLs with redirecting URLs.”

• Ticket deflector Report an error

  “Also, its ‘Ticket Deflector’ analytics provides you with visibility into how your documentation is performing in live support scenarios.”

• Helpdesk Report an error

  “Document360 integrates directly into helpdesks for both internal and external knowledge bases. So, your teams can not only refer to the relevant documentation but also insert articles or other information instantly during conversations.”

• Named tools Report an error

  “Whether your team works on Zendesk, Freshdesk, Intercom, Slack, or Google Workspace, Document360 integrates with all of these and many other tools.”

• White labeling Report an error

  “With its advanced customization options, you can add not just your logo, but unique color themes, layouts, menus, headers, and footers, and create completely branded documentation and knowledge base.”

• Collaboration Report an error

  “Document360, being a modern tool, comes with built-in collaboration capabilities designed for remote teams, such as role-based access, advanced workflows, real-time co-authoring, comments, and reviews.”

• Workspaces Report an error

  “Document360 provides a centralized knowledge management system, where you can also build dedicated workspaces for product-specific documentation.”

• Migration request flow Report an error

  “In the left navigation pane, navigate to Content tools > Import & Export > Migrate content. Click the Initiate migration button, and a dialog appears. Enter the hyperlink to your existing external knowledge base or product documentation site in the External knowledge base link field.”

• Migration platforms Report an error

  “This refers to the platform currently hosting your documentation. For example, Zendesk, Intercom, Confluence, etc.”

• Migration assistance Report an error

  “Document360 offers dedicated migration support to help you every step of the way. This includes migration planning, content mapping, data transfer assistance, and validation after migration to ensure accuracy.”

• Migration no technical expertise Report an error

  “No, technical expertise is not required. Document360’s migration specialists handle the technical aspects of the process.”

• Migration timeline Report an error

  “After the Discovery & Analysis phase (Phase 1), we will provide you with a detailed, customized timeline, usually measured in weeks rather than months.”

• Permission settings Report an error

  “Assign user roles, including writer, editor, reviewer, and admin. Set up content approval workflows Enable versioning Apply IP restrictions if needed Choose private or public knowledge base access”

• Private hosting Report an error

  “Private Hosting”

• Mcp server Report an error

  “MCP Server”

• AI chatbot Report an error

  “AI Chatbot”

• API support Report an error

  “API Support”

• Glossary AI Report an error

  “Its AI glossary generator helps you maintain consistent terminology across your knowledge base, so your users are not confused, thereby reducing support tickets.”

• AI faq generator Report an error

  “The AI FAQ generator can automatically create a list of FAQs along with answers based on the content of your article in the Advanced WYSIWYG.”

• AI metadata Report an error

  “It can even handle SEO metadata, and the AI meta title and description generator creates optimized metadata without any manual input.”

• Decision tree Report an error

  “Interactive Decision Tree”

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