Integrations page — Document360

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Facts read from this source

• Helpdesk tools Report an error

  “Document360 integrates with Zendesk and Freshdesk. These integrations allow support agents to search for and insert knowledge base articles within tickets. The Freshdesk extension also lets agents generate AI-powered responses based on knowledge base content and supports multiple languages.”

• Analytics tools Report an error

  “Yes. Document360 integrates with Google Analytics and Segment, allowing you to track knowledge base usage alongside your existing analytics setup.”

• Notification channels Report an error

  “Document360 supports notification delivery via email (SMTP), Slack, Microsoft Teams, and webhooks. These are configured as notification channels in the portal settings.”

• API Report an error

  “Yes. Document360 provides a REST API that allows you to programmatically create, update, retrieve, and delete articles, categories, users, and more. API tokens are generated from the portal settings and used for authentication.”

• Github Report an error

  “Transform Markdown content stored in GitHub repository into structured documentation within Document360.”

• Slack Report an error

  “Bridge the gap in knowledge management; equip your agents with Document360 without leaving Slack workspace.”

• Microsoft teams Report an error

  “Integrate Document360 app to seamlessly search for, and share support articles in private chats and channels.”

• Crowdin Report an error

  “Utilize the power of Crowdin translation marketplace to convert your knowledge base into multiple languages.”

• Disqus Report an error

  “Disqus integration turns your static docs into dynamic conversations. Your users become co-creators, adding insights that make content truly shine.”

• Hotjar freshmarketer Report an error

  “Hotjar and Freshmarketer reveal exactly how users engage with your content. Every click and scroll becomes an opportunity to refine and test impact.”

• Intercom drift Report an error

  “Connect your knowledge base directly to chatbot systems like Intercom or Drift to deliver instant, contextually relevant solutions that maintain brand consistency.”

• Chrome extension Report an error

  “One-touch access to your knowledge base from any Chrome browser tabs and windows for search and article look-up.”

• Salesforce Report an error

  “Manage customer relationships and increase your customer satisfaction by providing personalized customer support experience.”

• Livechat Report an error

  “Deliver a real-time support experience using LiveChat on your website or knowledge base.”

• Gorgias Report an error

  “Gorgias facilitates seamless communication with your customers across multiple channels.”

• Freshchat Report an error

  “Incorporate FreshChat software to actively engage with your customers.”

• Google optimize ab testing Report an error

  “Enhance your website's performance through Google's A/B, multivariate, and redirect tests to optimize its effectiveness.”

• Zapier no code Report an error

  “Automate repetitive tasks and integrate your work with popular apps with a few clicks; No manual work or coding required.”

• Marketplace Report an error

  “Bring your knowledge base into every conversation, workflow, and decision-making moment with powerful, business-ready integrations”

• Private hosting Report an error

  “Private Hosting”

Scores citing this record

• The Engineering Lead Help-center publishing & integrations
• The IT Administrator Help-center publishing & integrations
• The Operations Lead Editor, structure & search
• The Operations Lead Help-center publishing & integrations
• The Quality Manager Help-center publishing & integrations
• The Skeptic Help-center publishing & integrations
• The Support Knowledge Manager Editor, structure & search
• The Support Knowledge Manager Help-center publishing & integrations