Trust center — Document360

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Facts read from this source

• SOC 2 type2 available Report an error

  “SOC2 Type II - Executive Summary Get Access SOC2 Type II - Bridge Letter Get Access SOC2 Type II - Full Report Get Access”

• ISO 27001 available Report an error

  “ISO 27001:2022 Get Access”

• Report access contact Report an error

  “For any legal, compliance, or regulatory inquiries, or to request access to specific compliance reports such as SOC 2 Type II and ISO/IEC 27001:2022, please contact our team: [email protected].”

• Mongodb Report an error

  “MongoDB Used as our vector database”

• Openai Report an error

  “OpenAI Provides AI capabilities, utilizing their advanced models”

• Azure Report an error

  “Azure Our cloud provider ensures a scalable and reliable infrastructure”

• Stripe Report an error

  “Stripe Facilitates secure payment processing”

• Segment Report an error

  “Segment Used for product analytics to enhance the user experience”

• Mixpanel Report an error

  “Mixpanel Enables advanced analytics”

• Cloudflare Report an error

  “Cloudflare To manage network traffic & firewall”

• Cloudflare turnstile Report an error

  “Cloudflare Turnstile Bot detection and prevention of automated abuse for application security. See the Cloudflare Turnstile Privacy Addendum for details.”

• GDPR coverage Report an error

  “General Data Protection Regulation (GDPR) Data Residency and Cloud Infrastructure Data Retention and Deletion”

• Disaster recovery Report an error

  “Disaster Recovery & Business Continuity Our disaster recovery plan ensures minimal downtime and data loss during unexpected events. We define clear RTO (Recovery Time Objective) and RPO (Recovery Point Objective) to ensure rapid recovery.”

• Private hosting Report an error

  “Private Hosting The product is hosted in a controlled cloud environment with restricted administrative access and hardened configurations.”

• Dos protection Report an error

  “Denial of Service (DoS) Protection Network-level protections are implemented to detect and mitigate denial-of-service attacks and maintain service availability.”

• Network segmentation Report an error

  “Network environments are segmented by strictly segregating development, staging, and production environments to limit lateral movement and reduce the impact of potential security incidents.”

• Backups Report an error

  “System and customer data backups are performed regularly and stored securely to support data restoration in the event of data loss or system failure.”

• Realtime monitoring Report an error

  “Infrastructure and systems are continuously monitored for security events and operational anomalies.”

• Status monitoring Report an error

  “Service health and availability are actively monitored to identify and respond to disruptions in a timely manner.”

• Privacy by design Report an error

  “We follow privacybydesign and privacybydefault principles, ensuring that personal data is processed lawfully, fairly, and securely throughout its lifecycle.”

• Eddy AI responsible AI Report an error

  “At Document360, we are committed to transparency with our customers regarding our products and how we use AI to enhance your experience. Here is a comprehensive overview of Eddy AI's functionality, highlighting our robust security measures and privacy practice.”

• Php2shell not impacted Report an error

  “Document360 is not impacted by the PHP2Shell vulnerabilities CVE-2026-109618 and CVE-2026-109619. Our core product applications and critical product infrastructure do not use PHP; therefore, these vulnerabilities do not affect our product services or their supporting infrastructure.”

• Modern slavery statement Report an error

  “Document360 is committed to preventing modern slavery and human trafficking across our operations and supply chain. Read our Modern Slavery & Human Trafficking Statement to learn more.”

Scores citing this record

• The Engineering Lead European sovereignty
• The IT Administrator European sovereignty
• The Operations Lead European sovereignty
• The Quality Manager European sovereignty
• The Skeptic European sovereignty
• The Support Knowledge Manager European sovereignty