Privacy policy — Document360

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Facts read from this source

• Entity Report an error

  “This is the privacy policy of Document360 Limited, the provider of the Document360 service.”

• Group Report an error

  “Document360 Limited is part of the Kovai Group which is made up of different legal entities”

• Effective date Report an error

  “Effective 01/08/2026 Version v2.0”

• Regulator Report an error

  “You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues”

• GDPR frameworks Report an error

  “We design our AI Features with regard to relevant data protection and AI-specific legal frameworks, including UK and EU GDPR, the UK’s Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025 and the EU Artificial Intelligence Act.”

• Special categories Report an error

  “We do not collect any Special Categories of Personal Data about you”

• AI interaction Report an error

  “AI Interaction Data includes prompts, queries, uploaded content, and other input you or your end users provide to AI Features, together with the outputs generated by those features”

• List Report an error

  “These include, but are not limited to, Kovai Systems India Private Limited (an associated company, but not part, of the Kovai Group), Zero, Chargebee, Stripe, Google, the Microsoft Corporation, OpenAI LLC and Clearbit”

• AI Report an error

  “To provide AI Features, we share relevant data with third-party AI providers, currently including OpenAI”

• AI training Report an error

  “We do not use customer content submitted to AI Features to train or fine-tune our own AI models or those of our third-party AI providers.”

• AI retention Report an error

  “Data sent to our AI sub-processors is retained only for as long as necessary to generate the requested output and, where supported by the provider’s terms, is not retained beyond 30 days”

• AI features Report an error

  “including but not limited to AI Chatbot, the AI Writing Agent, the Article Summarizer, the Glossary Generator, Duplicate Content Detection, the Text-to-Audio Converter, the Video-to-Docs Converter, and MCP Server integrations.”

• AI disable Report an error

  “Account administrators may disable certain AI Features via account settings.”

• Google API policy Report an error

  “Our use and transfer, to any other app, of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.”

• Retention basic Report an error

  “By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and legal enforcement purposes.”

• Anonymisation Report an error

  “In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.”

• Rights Report an error

  “Request access to your personal data. Request correction of your personal data. Request erasure of your personal data. Object to processing of your personal data. Request restriction of processing your personal data. Request transfer of your personal data. Right to withdraw consent.”

• Response time Report an error

  “We try to respond to all legitimate requests within one month.”

• Internal entities Report an error

  “Kovai Limited, incorporated in England with number 13435678. Integration360 Limited, incorporated in England with number 06976607.”

• Analytics Report an error

  “Identity and Contact Data from data brokers or aggregators such as Lusha Systems and SLI Technologies based outside the UK”

• Subprocessor list Report an error

  “A current list of our AI and other sub-processors is maintained at Trust Center and is updated as our vendor relationships change.”

• Privacy email Report an error

  “Full name of legal entity Document360 Limited Email address [email protected]”

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