Terms of service — Document360

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• Version Report an error

  “Last updated 01/07/2026 Version v3.0”

• Auto renewal Report an error

  “Unless otherwise specified in the Order Form, the Services shall automatically renew for successive periods equal to the initial service term, unless either Party provides written notice of non-renewal at least sixty (60) days prior to the end of the then-current term.”

• Invoicing Report an error

  “Unless expressly agreed otherwise in the Order Form, all Fees shall be invoiced annually in advance and are non-cancellable, non-refundable, and not subject to set-off.”

• Overage Report an error

  “If the Order Form includes user-based, usage-based, storage based, or similar limits and the Customer exceeds such limits, the Service Provider may invoice the Customer for such excess usage at the rates specified in the Order Form or, if no such rates are specified, at the Service Provider’s then-current standard rates.”

• Renewal increase Report an error

  “In addition, unless otherwise agreed in the applicable Order Form, the Service Provider may increase the Fees applicable to any renewal term by CPI Inflation plus three percent (3%).”

• Payment terms Report an error

  “Invoices for Fees shall be payable within thirty (30) days of the invoice date, unless otherwise specified in the Order Form.”

• Taxes Report an error

  “All Fees are exclusive of any taxes, levies, duties, or similar governmental charges, including value-added tax (VAT), goods and services tax (GST), sales tax, use tax, or similar indirect taxes”

• Standard included Report an error

  “The Service Provider shall provide standard support for the Services as part of the Services. The Service Provider may offer enhanced or premium support services as an add-on, subject to additional fees”

• Export period Report an error

  “during the term of the Agreement and for thirty (30) days following expiration or termination, the Customer may export its Customer Content from the Services”

• Export format Report an error

  “Any Customer Content made available for export shall be provided in a commonly used, machine-readable format determined by the Service Provider.”

• Deletion after export Report an error

  “Following such period, the Service Provider may delete Customer Content, subject to applicable law and standard backup retention practices.”

• HIPAA Report an error

  “Unless expressly agreed in writing, including pursuant to a Business Associate Agreement or similar addendum, the Customer shall, and shall ensure that its Affiliates and Service Users do not, use the Services to store, process or transmit any Health Data or other regulated data that is subject to specific legal or regulatory requirements, including under HIPAA or similar laws.”

• DPA roles Report an error

  “the Service Provider shall act as a data processor and the Customer shall act as a data controller, in accordance with applicable Data Protection Laws.”

• AI features Report an error

  “AI Components are embedded within the Services and may be used to support features such as search, summarisation, analysis, content generation, or other automated functionality.”

• Beta features Report an error

  “The Service Provider may make available beta, preview, early access, trial, evaluation, experimental, or similar pre-release features, functionality, products, or services from time to time (“Pre-Release Features”).”

• Liability cap Report an error

  “the total aggregate liability of either Party arising out of or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, or otherwise, shall not exceed the total Fees paid by the Customer to the Service Provider under the Order Form in the twelve (12) months immediately preceding the event giving rise to the claim.”

• Termination for cure Report an error

  “Either Party may terminate this Agreement upon written notice if the other Party commits a material breach of this Agreement and fails to remedy such breach within thirty (30) days of receiving written notice of such breach.”

• Prepaid fees nonrefundable Report an error

  “all outstanding amounts owed by the Customer shall become immediately due and payable, and any prepaid Fees shall remain non-refundable”

• Discount clawback Report an error

  “the Service Provider may: immediately invoice the Customer for any unpaid Fees that would have become payable during the remainder of the applicable committed term;”

• Third party integrations Report an error

  “The Service Provider does not guarantee the continued availability of any specific third-party integration and may modify, suspend, or discontinue any integration where the relevant third-party provider changes its systems, APIs, terms, or technical requirements”

• Customer content ownership Report an error

  “As between the Parties, the Customer retains all right, title, and interest in and to the Customer Content. Nothing in this Agreement transfers ownership of Customer Content to the Service Provider.”

• Ip ownership Report an error

  “The Service Provider and its Affiliates and licensors retain all right, title, and interest in and to the Services, Documentation, and all related technology, software, designs, processes, methodologies, know-how, and other intellectual property”

• Warranty disclaimer Report an error

  “Except as expressly provided in this Agreement, the Services are provided on an “as is” and “as available” basis.”

• Free services liability Report an error

  “The Service Provider shall have no liability whatsoever arising from or relating to any Services provided free of charge, including trial, beta, or evaluation services.”

• Customer identification Report an error

  “The Service Provider may identify the Customer as a user of the Services, including on its website or in customer listings, and may use the Customer’s name and logo for such limited purposes.”

• EU data act Report an error

  “except where a transitional switching period is required by applicable law (including the EU Data Act), in which case the Service Provider shall provide reasonable assistance during the applicable switching period solely to the extent required by such law”

• Service modifications Report an error

  “The Service Provider may, from time to time, modify, enhance, update, or discontinue any aspect of the Services, including introducing new features or functionality, provided that such changes do not materially reduce the core functionality of the Services during the applicable service term.”

• Usage limits Report an error

  “the Service Provider may determine excessive or abnormal usage by reference to the Customer’s purchased service tier, storage levels, API calls, user volumes, documented fair usage policies, historical usage patterns, or other reasonable technical criteria.”

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