Privacy policy — Helpjuice

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• Entity Report an error

  “Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731”

• Privacy policy effective dates Report an error

  “Last Updated: May 4, 2026 Effective for new customers: May 4, 2026 Effective for existing customers: May 15, 2026”

• DPA available Report an error

  “A copy of our applicable DPA may be made available through our website, applicable documentation, or upon request.”

• Role Report an error

  “When we process Personal Data contained in Customer Data on behalf of a customer in connection with the Service, Helpjuice acts as a processor or service provider”

• GDPR legal bases Report an error

  “If you are located in the European Economic Area or the United Kingdom, our legal bases for Processing Personal Data may include: performance of a contract with you or your organization; our legitimate interests, including operating, securing, improving, and supporting the Service, except where overridden by your interests or fundamental rights and freedoms; your consent, where required by law; compliance with legal obligations; and payment processing and related transaction administration.”

• AI features Report an error

  “Helpjuice offers AI-powered features to enhance the user experience, including AI-assisted writing, suggested subtitles, and optional AI chatbot functionality.”

• AI plan restriction Report an error

  “These features may be available only on certain subscription plans and may be enabled or disabled by account administrators.”

• AI providers Report an error

  “To provide AI features, we may use third-party artificial intelligence service providers, such as OpenAI, Anthropic, and ElevenLabs, or other providers disclosed in our applicable documentation, DPA, or subprocessor disclosures.”

• AI no third party training Report an error

  “We do not use customer data to train or improve third-party foundation models where our provider settings and contractual arrangements are designed to prohibit such use.”

• AI retention Report an error

  “Queries submitted to AI features and corresponding AI-generated responses are generally deleted from our AI interaction logs after 24 hours.”

• AI admin controls Report an error

  “Only administrators may enable or disable certain AI features. When AI features are disabled for an account, we do not send account data to AI providers for those disabled features.”

• Swifty AI Report an error

  “Optional chatbot functionality, including Swifty AI, generally must be configured and enabled by administrators before use.”

• Data transfer mechanisms Report an error

  “Where required by applicable law, we use lawful transfer mechanisms for international data transfers, which may include the European Commission’s Standard Contractual Clauses, UK transfer mechanisms, adequacy decisions, certifications, or other valid transfer mechanisms recognized under applicable Data Protection Laws.”

• Analytics Report an error

  “We may use third-party analytics providers, such as Google Analytics, to help us understand how users interact with the Service.”

• Payments Report an error

  “Payment information is processed by third-party payment processors, such as Stripe, whose use of Personal Data is governed by their own privacy policies. We do not store or collect full payment card details on our own systems.”

• Payment security Report an error

  “Payment processors may adhere to PCI-DSS or similar payment security standards designed to help ensure the secure handling of payment information.”

• Retention Report an error

  “We retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, protect the Service, and maintain appropriate business records.”

• DPA UK GDPR scope Report an error

  “Data Protection Laws. means applicable laws and regulations governing the Processing of Personal Data, which may include the GDPR, UK GDPR, CCPA, and other applicable U.S. state privacy laws.”

• Children privacy Report an error

  “The Service is not directed to children under the age of 18, and we do not knowingly collect Personal Data directly from children under 18.”

• Marketing opt out Report an error

  “You may opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us.”

• Identity verification Report an error

  “We may ask you to verify your identity before responding to a privacy request. If you are located in the EEA or the UK, you may also have the right to complain to your local data protection authority about our collection and use of your Personal Data.”

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