Terms of service — Cluvio

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Facts read from this source

• Entity Report an error

  “The Cluvio service is provided by us, Cluvio GmbH, located at Friedrichstr. 79, 10117 Berlin, Germany.”

• Target market Report an error

  “Our products are not consumer oriented but intended for use in a business environment.”

• API access Report an error

  “except for accessing the official Cluvio API or using our command-line tool application”

• Availability SLA Report an error

  “We offer a 98% availability of our services, based on an annual average”

• VAT Report an error

  “All fees stated may be subject to additional VAT under applicable law. If you are a customer within the EU you may receive an invoice without VAT, provided that you have given us your valid VAT-ID number.”

• Payment terms Report an error

  “All invoices are to be paid within 14 days.”

• Electronic invoices Report an error

  “You will only receive electronic invoices.”

• Retention after termination Report an error

  “In case of termination of your subscription, we retain your account and content for a period of six months.”

• Anonymized usage Report an error

  “We may use anonymized data for benchmarking, internal analytics and to improve our services unless you explicitly opt-out to such usage by sending an email to support (at) cluvio.com.”

• GDPR Report an error

  “Insofar as the Provider processes personal data on behalf of the Customer, the parties shall conclude a data processing agreement in accordance with Art. 28 GDPR before processing begins.”

• Regulations Report an error

  “the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG)”

• Default term Report an error

  “In case we do not state a specific term in our signup process the standard fixed term for our services is one month starting the day of the signup.”

• Confidentiality Report an error

  “Any Confidential Information (see 6.2) acquired in connection with our mutual agreement is to be kept secret at least for a period of three years after the end of our agreement.”

• AI training prohibition Report an error

  “use for the purpose of training AI”

• High risk exclusion Report an error

  “Our service is not intended for any tasks that are of high risk such as air traffic, operating power plants, public transportation and medical treatments.”

• Terms change Report an error

  “In case, you do not expressly disagree in writing within four weeks after receipt of the change notice, the change will be deemed to be effective”

• Terms updated Report an error

  “Updated: 18.06.2025”

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