Privacy policy — Confluence

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• Effective date Report an error

  “Effective starting: August 17, 2026”

• Entities Report an error

  “This privacy policy explains how Atlassian Pty Ltd, Atlassian US, Inc. and our corporate affiliates (“Atlassian”, “we”, “us”, “our”) collect, use, share, and protect your information”

• Controller role Report an error

  “This privacy policy describes Atlassian’s data practices as a controller of personal information.”

• Processor role Report an error

  “this privacy policy does not apply to the extent that we process personal information in the role of a processor or service provider on behalf of our customers, as further specified in the Data Processing Addendum entered into with those customers”

• Additional policies Report an error

  “We offer additional policies tailored for specific audiences and use cases. These include: Cookies & Tracking Notice Atlassian Careers Privacy Notice – for job applicants Former Workplace Privacy Notice – for past employees Demographic Survey Privacy Notice – for voluntary survey data”

• Collected categories Report an error

  “Account Information and Profile Information”

• Third party login Report an error

  “if you create an account or log into the Services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you”

• Support information Report an error

  “you will be asked to provide contact information, a summary or description of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue and/or a Support Entitlement Number (SEN).”

• Automatic collection Report an error

  “We automatically collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.”

• Tracking technologies Report an error

  “Atlassian and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality, to recognize you across different Services and devices”

• Authentication data Report an error

  “we may collect device and browser information, behavioral and interaction data (such as mouse movements or interaction timing to confirm you’re human), and similar data used to support secure access to the Services.”

• Other sources Report an error

  “We also receive information about you from other Service users, our related companies, our business and channel partners, and third-party providers, including from social media platforms and public databases.”

• Use purposes Report an error

  “To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services.”

• AI support usage Report an error

  “We may use artificial intelligence in responding to your pricing, billing or licensing-related requests.”

• Generative AI support Report an error

  “We may also use generative artificial intelligence in responding to your support related requests.”

• Ml training Report an error

  “including for development, training, or fine-tuning of machine learning and artificial intelligence models.”

• Deidentification Report an error

  “To the extent we use such data, we maintain and use such data in de-identified form and will not attempt to re-identify the data.”

• Text message optin exclusion Report an error

  “All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.”

• Service providers Report an error

  “We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, marketing, and other services for us”

• Disclosure to partners Report an error

  “We work with a global network of partners who provide consulting, implementation, training and other services around our products.”

• Marketplace order info Report an error

  “If you purchase or install a third-party service using Atlassian Marketplace, we will also disclose Order information to the third party in accordance with the Atlassian Marketplace Terms of Use.”

• Administrator access Report an error

  “certain information about you, including your name, profile picture, contact info, content and past use of your account may become accessible to that organization’s administrator and other Service users sharing the same domain.”

• Public forums Report an error

  “Our websites offer publicly accessible blogs, forums, issue trackers, and wikis (e.g., Atlassian Community, Atlassian Developer Community, Trello Community, and Trello Inspiration).”

• Security measures Report an error

  “We use industry standard technical and organizational measures to secure the information we store.”

• Retention policy Report an error

  “we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.”

• Portability Report an error

  “we will provide you with an electronic file of your basic account information and the information you create on the spaces under your sole control, like your personal Bitbucket repository.”

• Opt out targeted advertising Report an error

  “we also honor requests to opt out submitted via privacy preference signals recognized under applicable law, such as the Global Privacy Control (“GPC”).”

• Min age Report an error

  “Our Services are not intended for use by anyone under the age of 16.”

• Ml training legal basis Report an error

  “To develop and improve the Services, including machine learning and artificial intelligence model training;”

• EU representative Report an error

  “EU Representative: Atlassian B.V. c/o Atlassian US, Inc. 350 Bush Street, Floor 13 San Francisco, CA 94104”

• UK representative Report an error

  “UK Representative: Atlassian (UK) Operations Limited c/o Herbert Smith Freehills LLP Exchange House Primrose Street London EC2A 2EG United Kingdom”

• International transfers Report an error

  “We collect information globally and may transfer, process, and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services.”

• EU UK regional disclosures Report an error

  “For data subjects located in the European Economic Area or the United Kingdom, please refer to the European Economic Area and United Kingdom privacy disclosures below.”

• US state disclosures Report an error

  “For residents of the United States, please refer to the U.S. State privacy disclosures below.”

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