Terms of service — Holistics

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• Entity Report an error

  “"Holistics", “we”, "us", or “our” refers to Holistics Software Pte Ltd, a corporation incorporated under Singapore law, designated as a private company limited by shares.”

• Products listed Report an error

  ““Holistics BI” refers to the business intelligence software from Holistics (www.holistics.io). “Holistics dbdiagram” refers to the database diagramming software from Holistics (www.dbdiagram.io). “Holistics dbdocs” refers to the database documentation software from Holistics (www.dbdocs.io)”

• Fees nonrefundable Report an error

  “Fees for the Subscription Service, as outlined in the Subscription Agreement, are non-refundable and non-cancelable, except where specifically stated in this Agreement.”

• Billing in advance Report an error

  “Payments are billed in advance via credit card and are due immediately upon billing.”

• Taxes exclusive Report an error

  “All Subscription fees quoted or charged by Holistics are exclusive of government-imposed sales taxes, levies, duties, or similar governmental assessments of any nature”

• Bank transfer option Report an error

  “For eligible customers on annual billing plans that exceed a minimum subscription amount, Holistics offers custom payment terms including the option to pay via bank transfer.”

• Late penalty Report an error

  “Late payments are subject to a monthly penalty of 1.5% of the overdue amount, calculated using the prevailing exchange rate from the date of default.”

• Renewal adjustment notice days Report an error

  “Holistics will provide the Customer with a notice of any such fee adjustments at least thirty (30) days prior to the end of the Customer's then-current Subscription Term.”

• Credit card not stored Report an error

  “Holistics does not store credit card details on our servers, ensuring customer payment information is secure. Billing is conducted through reputable third-party billing agents”

• Bi no raw data storage Report an error

  “Holistics does not store, warehouse, or retain any raw physical data records contained within the Customer’s databases. Instead, Holistics queries the data directly from the Customer's databases in real-time when a report is loaded”

• Cache minimum duration minutes Report an error

  “Cached data is subject to automatic expiration after a customer-defined duration, with a minimum cache duration of ten minutes.”

• Bi data centers Report an error

  “Holistics BI operates globally, with data centers in the US, Europe, and Asia. Customers can select the data center where their databases will be processed”

• Dbdiagram dbdocs data center Report an error

  “dbdiagram and dbdocs are hosted with a reputable data center provider in Singapore, Asia.”

• Bi response time Report an error

  “Holistics BI responds to most support tickets within 2 business days for standard non-critical issues”

• Bi uptime target Report an error

  “Holistics BI targets for our system availability and uptime to be 99.5%.”

• Dbdiagram dbdocs uptime target Report an error

  “dbdocs and dbdiagram target our system availability and uptime to be 99.5%.”

• Impersonation Report an error

  “Our support team may request permission to enable impersonation in-app for troubleshooting support tickets effectively. Users can disable this permission in-app at any time”

• Bi retention days Report an error

  “Upon termination of the Subscription Service due to subscription cancellation or the expiration of a trial period, Holistics will retain the Customer's data for a period of 180 days, or upon the customer’s request, whichever is earlier.”

• Dbdiagram dbdocs retention Report an error

  “Customer Data is retained permanently unless users submit a request to remove their account and all data related to them”

• Bi suspension nonpayment days Report an error

  “If payment for Holistics BI is overdue, Holistics will issue three reminders as outlined in Section 4.12. If the overdue payment is not resolved within 30 days, access to the Service may be suspended.”

• Dbdiagram dbdocs suspension nonpayment days Report an error

  “If payment for dbdiagram and/or dbdocs is overdue, Holistics will issue three reminders as outlined in Section 4.12. If the overdue payment is not resolved within 9 days, access to the Service may be suspended.”

• AI features Report an error

  “Holistics BI may make available optional features that use artificial intelligence and large language models ("AI Features") to assist Customers with tasks such as exploring data, generating analytics code, and producing summaries and descriptions.”

• AI no training on customer data Report an error

  “Holistics does not use Customer Data to train or improve its own or any third party's AI or machine-learning models, and contractually requires its AI sub-processors not to do so”

• AI byok Report an error

  “Where the Customer supplies its own provider key (bring-your-own-key), the Customer engages that provider directly under the Customer's own agreement, and that provider is not a Holistics sub-processor for the processing performed under the Customer's key.”

• Embedded resale allowed Report an error

  “Customers are granted the right to resell these Embedded Solutions, including analytics and dashboards, subject to compliance with the terms outlined in this TOS.”

• Publicity opt out Report an error

  “If the Customer wishes not to have their name and logo used in this manner, they may opt-out at any time by completing the Publicity Opt-Out Form available at [https://go.holistics.io/logo-opt-out].”

• Termination notice days Report an error

  “The Customer may terminate the subscription prior to the end of the term by providing thirty (30) days written notice.”

• Early termination no refund Report an error

  “Upon such early termination, Holistics will not refund any prepaid fees or unused subscription fees.”

• Refund on termination for cause Report an error

  “If the Customer terminates this Agreement for cause, Holistics will promptly refund any prepaid but unused fees covering the use of the Subscription Service after termination.”

• Auto renewal Report an error

  “Unless otherwise agreed in the said Subscription Agreement, the subscription shall automatically renew for the same term length or one year, whichever is shorter.”

• Non renewal notice Report an error

  “the Customer must either cancel the subscription via the in-app billing page on their Holistics Individual Product’s application anytime before the renewal deadline or email a written notice of their intention not to renew at least three working days before the current subscription term ends.”

• Free services liability cap Report an error

  “In no event shall the total liability of Holistics for all damages, losses, and causes of action related to the Free Services exceed US$500 per year, regardless of the number of claims.”

• Free services channels Report an error

  “If you do not pay a Subscription Fee, your support is available to you through the community pages of the Individual Products.”

• Free services scope Report an error

  “"Free Services" includes the Holistics Subscription Service offered on an unpaid trial, freemium, or open source offering basis.”

• Feedback license Report an error

  “Holistics shall have a perpetual, irrevocable, worldwide, royalty-free license, including the right to sublicense, use, copy, modify, create derivative works from, and otherwise exploit any such Feedback for any purpose, without obligation or compensation to the provider.”

• DPA reference Report an error

  “This commitment extends to maintaining commercially appropriate administrative, physical, and technical safeguards, as detailed in our Data Processing Agreement (DPA), including the Security Measures outlined in Annex 2 of the DPA.”

• Warranty excludes free services Report an error

  “Holistics warrants that the Subscription Service will be performed in a manner consistent with generally accepted industry standards. This warranty does not apply to Free Services.”

• Warranty remedy period days Report an error

  “If Holistics is unable to correct the non-conformity within sixty (60) days from when you notify us of the issue ("Remedy Period"), then either party may terminate this TOS by providing the other party written notice within thirty (30) days after the end of the Remedy Period.”

• Amendment notification Report an error

  “If the Customer has an active Holistics subscription, Holistics will notify the Customer of any updates to the terms either via in-app notification or by email, provided that the Customer has opted to receive email updates.”

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