Terms of service — Luzmo

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• Entity Report an error

  “Luzmo NV, a limited liability company (naamloze vennootschap) having its registered office at at Martelarenlaan 38, 3010 Leuven (Belgium), and registered with the Crossroads Bank for Enterprises (Kruispuntbank van Ondernemingen) under company number 0640.944.227, RLE Leuven”

• Agreement documents Report an error

  “the Order Form; the Data Processing Agreement; the Luzmo's Terms of Use; these General Terms.”

• Termination right on amendment Report an error

  “Customer may terminate this Agreement within fifteen (15) days of such notice by notifying Luzmo of such termination in writing.”

• Dashboards capabilities Report an error

  “creating as many dashboards as required taking into account a Fair Use; having access to all data sources (local upload, API, webservice and database connectors); developing and using a Plugin Connector; applying custom dashboard themes; installing mail schedules and PDF & image exports; creating private-url shares; and leveraging multilingual data & dashboards.”

• Oem embedding Report an error

  “enable Customer to integrate Luzmo's Dashboards (branded or not, depending on the Plan) in Customer's own software product or portal”

• First line channels Report an error

  “Luzmo shall provide First Line Support services to Customer exclusively via email sent to support@luzmo.com”

• Hours Report an error

  “Luzmo email support shall be available from 09 AM to 5 PM CET on business days (excluding public holidays)”

• Uptime SLA Report an error

  “ensure that the Licensed Products are available to Customer 99% of the time per calendar month ("Uptime SLA")”

• Training addon Report an error

  “The trainings offered by Luzmo consist of three (3) hours sessions with a maximum of five (5) participants.”

• Fee model Report an error

  “The License Fee is composed of (i) a recurring fixed fee based on the Plan Customer chooses in the Order Form (the "Fixed Fee") and (ii) a fee relating to extra use not included in the Plan chosen (the "Variable Fee").”

• Plans count Report an error

  “The Licensed Product is available under four Plans that offer different features and usage limits and which amount to different Fixed Fees.”

• Refunds Report an error

  “Unless otherwise specified in this Agreement, all License Fees are non-refundable. No refunds shall be issued for partial use or non-use of the Licensed Products by Customer.”

• Invoice terms Report an error

  “Invoices are due and payable by the Customer within fourteen (14) calendar days from the invoice date.”

• Taxes Report an error

  “The License Fees do not include any taxes, including value-added tax or withholding taxes.”

• Data ownership Report an error

  “All Customer Data submitted by Customer and/or its Authorized Users to Luzmo during the term of the Agreement will remain the sole and exclusive property of the Customer and/or its Authorized Users, respectively.”

• Usage analytics Report an error

  “Customer agrees that Luzmo may collect, use, and disclose quantitative data derived from the use of the Licensed Products for industry analysis, benchmarking, analytics, marketing, and other business purposes. All data collected, used, and disclosed will be in aggregate form only and will not identify Customer, its Authorized Users, Customer Data.”

• Confidentiality survival Report an error

  “Parties' confidentiality obligations shall survive any termination of the Agreement for a period of five (5) years.”

• Liability cap Report an error

  “shall not exceed the total License Fees (excl. taxes) paid by the Customer to Luzmo pursuant to this Agreement during the twelve (12) month period preceding the date on which the applicable liability claim arose.”

• Ip indemnity Report an error

  “Luzmo shall defend and indemnify the Customer against any founded and well-substantiated claims brought by third parties for any infringement to such third party's Intellectual Property Rights in Europe and in the United States”

• Renewal notice Report an error

  “Subscription to the Licensed Products and Add-On Modules shall be tacitly renewed for successive terms equivalent in length to the then expiring Term, unless either Party gives the other Party written notice of its intent not to renew the Term at least thirty (30) calendar days prior to the expiration of the then current Term.”

• Customer terms excluded Report an error

  “Customer's general terms and conditions are not applicable and expressly excluded.”

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