Terms of service — Grafana

Cited by

Facts read from this source

• Tos last updated Report an error

  “Terms of Service Last Updated: July 10, 2026”

• Legal entity Report an error

  “These Grafana Labs Terms of Service (“Terms”) are a legal agreement between you (“You” or “Your”) and Grafana Labs and its affiliated companies”

• Terms change effect Report an error

  “Changes take effect on the first day of the calendar month following the month in which they were first posted.”

• Governing law Report an error

  “North America or South America New York and controlling United States federal law New York, NY, USA UK England and Wales London, England Australia or New Zealand New South Wales, Australia New South Wales, Australia Rest of World Republic of Ireland Dublin, Ireland”

• Msa governs proprietary software Report an error

  “access to and use of Grafana Labs’ proprietary Software, including with a free trial, is governed by the terms of our Master Services Agreement (MSA) or other applicable written license agreement mutually agreed between us and our customers”

• Arbitration mandatory Report an error

  “REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING ARBITRATION, UNLESS YOU OPT-OUT IN ACCORDANCE WITH INSTRUCTIONS OUTLINED IN THE SECTION”

• Class action waiver Report an error

  “YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST US ON AN INDIVIDUAL BASIS, NOT AS PART OF ANY CLASS ACTION OR PROCEEDING”

• Arbitration provider Report an error

  “The arbitration will be run confidentially by the American Arbitration Association (“AAA”) under its Arbitration Rules.”

• Liability cap Report an error

  “OUR LIABILITY TO YOU ARISING FROM THESE TERMS, OR THE USE OF OR INABILITY TO USE THE SERVICE WILL AT ALL TIMES BE LIMITED TO THE AMOUNTS PAID BY YOU TO US FOR ACCESS TO AND USE OF THE SERVICE, IF ANY.”

• Dmca contact Report an error

  “please send a notification (a “DMCA Notification”) with the information described in the DMCA Notification Requirements with the subject “DMCA Notification” to legal@grafana.com.”

• Termination right Report an error

  “WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION, AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICE TO ANY PERSON, AND TERMINATE ANY USER ACCOUNT, FOR ANY REASON OR FOR NO REASON AT ALL”

• Warranty disclaimer Report an error

  “THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, AND WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED”

• User content ownership Report an error

  “We do not claim any ownership rights in your User Content. You retain any and all rights you may have in your User Content”

• Feedback assignment Report an error

  “If you provide us with any Feedback, we will own all right, title, and interest in and to the Feedback.”

• Export restrictions Report an error

  “Neither the services or products of Grafana Labs nor the underlying information or technology may be downloaded or otherwise provided or made available, either directly or indirectly, into any country subject to U.S. trade sanctions”

• Subcontracting allowed Report an error

  “We may subcontract obligations under this Agreement.”

• Analytics marketing providers Report an error

  “We work with third-party service providers who support us in customer management and marketing campaigns. We use the following service providers: Google Analytics - We use this service to track the performance of our website content. The tracking is aggregated and therefore anonymous. Facebook - We use the Facebook Pixel to track the success of an ongoing marketing campaign on Facebook. LinkedIn - We use a LinkedIn cookie to track the success of an ongoing marketing campaign on LinkedIn. Autopilot - We use Autopilot as part of our customer management. Clearbit - This service enriches collected information to give us a better understanding of our customer base. VWO - This service tracks the performance of our website content and allows us to do A/B testing of new content. Hotjar - This service tracks usage of our website content.”

• Cookies Report an error

  “Grafana.com uses strictly necessary session cookies only to ensure the proper functioning of the site when logged into your account.”

• Usage statistics Report an error

  “we collect usage statistics and information about user behavior from your interactions with our website and other online properties. The information we collect is used to improve the content of our online properties, software, and other services.”

• Community services not official support Report an error

  “they are not an official customer support channel for Grafana Labs.”

• Proprietary software tos dec2023 Report an error

  “If you are looking for licensing terms for your usage of Grafana Labs’ proprietary software, the governing terms for such usage is the Master Services Agreement.”

• No selling usernames Report an error

  “Attempting to sell, buy, or solicit other forms of payment or benefits in exchange for user and organizational names is expressly prohibited and may result in permanent suspension.”

• AI training restriction Report an error

  “use the Service to train, fine-tune, or distill competing products or services”