Terms of service — Elastic Email API

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• Last updated Report an error

  “Lasted Updated: July 22, 2025.”

• Entity name Report an error

  “offered by Elastic Email Inc. (“Elastic”)”

• Governing law Report an error

  “these Terms and your use of the Services are governed exclusively by the laws of the Province of British Columbia and the federal laws of Canada applicable therein”

• Address Report an error

  “Elastic Email 329 Howe St PMB 2135 Vancouver, BC V6C 3N2, Canada.”

• Credit expiry Report an error

  “If your account shows no activity for a period of twelve (12) months, your Credit will automatically expire and will no longer be available for use.”

• Currency Report an error

  “Unless otherwise expressly stated, all payments must be made in United States dollars.”

• No refunds suspended Report an error

  “Elastic Email does not provide refunds if your account is suspended because of a violation of our anti-spam rules or these Terms.”

• Refund window Report an error

  “The refund can only be made within 30 days of the last transaction date.”

• Dispute window Report an error

  “You must submit to Elastic any disputes with respect to charges within sixty (60) days of the date such charges are incurred.”

• Stripe payments Report an error

  “some payments may be processed through Stripe or other external electronic payment vendors”

• Subscription pricing basis Report an error

  “Fees associated with each Subscription Plan are based on your Subscription Plan, determined by the number of contacts stored on your account or by the number of emails you want to send during the Subscription Plan period.”

• User content retention Report an error

  “Elastic may, in its sole discretion, permanently erase any User Content and any other information or materials associated with your account if your account is suspended or canceled for thirty (30) days or more.”

• Unsubscribes after termination Report an error

  “upon request within sixty (60) days of termination, Elastic will provide you with a list of unsubscribe requests received by your account”

• GDPR DPA Report an error

  “If you are using Elastic to process personal data falling within the scope of the GDPR, Elastic’s Data Processing Addendum (“DPA”) is available for download.”

• Content violation form Report an error

  “You can report prohibited content to Elastic using the electronic form available on Elastic's website at: https://elasticemail.com/report-content-violation.”

• Complaint deadline Report an error

  “The right to lodge a complaint expires six months after the date on which the Customer or the third party who submitted the report is notified of Elastic's decision regarding the complaint.”

• Out of court dispute resolution Report an error

  “In addition to the right to lodge a complaint, the Customer and the third party who submitted the report have the right, in accordance with Article 21(1) of the DSA, to choose any out-of-court dispute resolution body certified by the Digital Services Coordinator”

• Cancellation email Report an error

  “You may cancel your account at any time by sending a cancellation request to support@elasticemail.com”

• Wordpress plugin Report an error

  “Elastic Email provides a WordPress plugin that allows for the integration of the Elastic Email system with a WordPress installation.”

• Elastic API Report an error

  “the hosted email platform available via the Site and related services, including the Elastic API and reseller sites”

• AI openai Report an error

  “Elastic does not intend to use artificial intelligence tools (OpenAI) to reuse User Content.”

• Referral commission Report an error

  “you will receive a commission of 20% of each of the payments which the third party will make for the use of the Elastic Email service”

• Referral payout minimum Report an error

  “Payment of accumulated commissions to your account will be possible when the total amount reaches a minimum of $100 USD.”

• Referral payout method Report an error

  “As the payment is only possible via PayPal, you need to enter the details of your PayPal account in your Elastic Email profile.”

• Reseller permission Report an error

  “Elastic may, in its sole discretion, permit you to resell the Services through sub-accounts to third parties (“Third Party Customers”).”

• Reseller support responsibility Report an error

  “You agree that you will be solely responsible for all aspects of customer relations management and support with respect to the Services for your Third Party Customers.”

• Arbitration Report an error

  “any disputes arising under these terms or otherwise in connection with your use of the Site will be resolved through arbitration under the Commercial Arbitration Act, R.S.B.C. 1996, c. 55”

• Class action waiver Report an error

  “you and Elastic are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.”

• Consent requirement Report an error

  “you will not send any emails other than Transactional Messages (as defined in Section 2.4) unless the email recipients have provided you with valid consent under the Regulations to receive communications from you.”

• Applicable regulations Report an error

  “the Regulations may include, depending upon your use of the Services, but will not necessarily be limited to, CAN-SPAM, CASL, and GDPR.”

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