Terms of service — Mailgun

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Facts read from this source

• Entities Report an error

  “Sinch Email comprises of the umbrella brands Mailgun, Mailjet, and Email on Acid.”

• Age restriction Report an error

  “The Services are exclusively reserved for a professional use and are not available to minors under the age of 18.”

• SLA uptime Report an error

  “will be available 99.99% of the time in any given calendar month, excluding maintenance.”

• SLA credit Report an error

  “You are entitled to a credit of 5% of your given monthly fee for the Services for each 30 minutes of unavailability (after the first .01%) in a given monthly period.”

• SLA credit cap Report an error

  “the maximum total credit for any calendar month, including all guaranties, shall not exceed 50% of the fees for that calendar month.”

• SLA credit claim window Report an error

  “you must make the request by creating a support ticket in the Control Panel within thirty (30) days following the end of the downtime.”

• Message size limit Report an error

  “an individual email message not exceeding the per-message size limit (including attachments) of 25MB or it may be permanently lost.”

• Filtering scope Report an error

  “While our Service does provide some email filtering services designed to filter spam it does not provide virus scanning, it is recommended that you employ additional security measures to protect against spam, email phishing attempts and email infected with viruses.”

• Designated users only Report an error

  “Sinch Email will provide support only to those individuals designated in the Control Panel and is not required to provide any support directly to your end users.”

• Reinstatement fee Report an error

  “you will pay a reinstatement fee of $500.”

• Payment terms Report an error

  “Fees are due within thirty (30) days from the invoice date.”

• Overdue interest Report an error

  “Sinch Email may charge interest on overdue amounts at the greater of 1.5% per month or the maximum legal rate”

• Invoice dispute window Report an error

  “Invoices that are not disputed within one hundred and twenty (120) days of the invoice date are conclusively deemed accurate.”

• Tax exclusive Report an error

  “All amounts due to Sinch Email under the Agreement are exclusive of any value added, goods and services, sales, use, and like taxes”

• Fee increase contract Report an error

  “any such revised rates or charges assessed to you for Services under such Service Order will not become effective until the commencement of the next renewal term of such Service Order”

• Self service term Report an error

  “the term for self-service customers has an initial one month term and will automatically renew at the end of the billing period unless either party provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration of the then current term.”

• DPA Report an error

  “Sinch Email shall provide the Services in accordance with the data processing addendum set forth at https://sinch.com/legal/terms-and-conditions/other-sinch-terms-conditions/data-protection-agreement/”

• DPA scc Report an error

  “the Parties agree to comply with the terms in the Data Processing Agreement (“DPA”), that include the standard contractual clauses”

• Phiprohibited Report an error

  “Customer agrees not to provide Sinch Email or use the Services in connection with any sensitive personal data or protected health information or other information that can be deemed sensitive personal data or protected health information without obtaining Sinch Email’s prior written consent and entering into a separate agreement with Sinch Email”

• Tls Report an error

  “Although Services include support for TLS, content may be transmitted even if the recipient does not also support TLS, resulting in an unencrypted transmission.”

• Backup responsibility Report an error

  “Sinch Email shall only back up data to the extent stated on a Service Order. It is your responsibility to ensure the integrity and security of Customer Data and to regularly backup and validate the integrity of backups”

• Ownership Report an error

  “Customer Data is, and at all times shall remain, your exclusive property.”

• Routing data use Report an error

  “You agree that Sinch Email may view and use the message routing data for our general business purposes, including maintaining and improving security, improving our services, and developing products.”

• Governing law mailgun Report an error

  “If the Agreement is entered into with Mailgun Technologies, Inc., the Agreement will be governed by and construed in accordance with the laws of the State of Texas, USA”

• Governing law mailjet france Report an error

  “If the Agreement is entered into with Mailjet SAS or Mailjet GmbH, the Agreement will be governed by and construed in accordance with the laws of France”

• Liability cap Report an error

  “the maximum aggregate monetary liability of Sinch Email and any of its Representatives in connection with the Services or the Agreement under any theory of law shall not exceed the total amount paid for the Services that are the subject of the claim in the twelve months immediately preceding the event(s) that gave rise to the claim.”

• Suspension termination right Report an error

  “In event Sinch Email suspends the Services in whole or in part pursuant to this Section 3.4 more than twice during a calendar month or three times during the applicable term, Sinch Email will also have the right to immediately terminate the Agreement for breach upon written notice”

• Amendment date Report an error

  “Last revised 02/15/2025.”

• Aup URL Report an error

  “your use of any Customer Configuration provided by Sinch Email will comply with the Acceptable Use Policy (the “AUP”) at https://www.mailgun.com/legal/aup/”

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