Privacy policy — MailerSend

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Facts read from this source

• Entity Report an error

  “MailerSend is a corporation whose legal name is MailerSend, Inc. (228 Park Ave S, PMB 54955, New York, New York 10003-1502, US, “MailerSend”).”

• Services Report an error

  “MailerSend provides cloud-based transactional email , transactional and marketing SMS (for US and Canada-based customers only), and WhatsApp message services ("Services").”

• Controller roles Report an error

  “To the extent EU data protection law applies to our Processing of information about Customers, we act as the Controller. To the extent EU data protection law applies to our processing of Customer’s Data Subjects' data, the Customer serves as the Controller and we serve as the Processor.”

• Bandwidth Report an error

  “When providing SMS services, MailerSend uses third-party SMS service provider Bandwidth to which MailerSend transfers your data.”

• Meta Report an error

  “MailerSend uses a third-party service provider Meta Platforms, Inc. (“Meta”)Meta to offer you WhatsApp messaging functionality.”

• Stripe paypal Report an error

  “your credit card information is transferred to our third-party payment processor Stripe (please find Stripe’s Privacy Policy here) or Paypal (PayPal’s Privacy Statement here).”

• Payment storage Report an error

  “Please note that MailerSend does not process or store your credit card or payment information.”

• Incident io Report an error

  “If you have subscribed to status updates on MailerSend's Status Page, your email address will be processed and notifications sent by a third party, incident.io.”

• Trackdesk Report an error

  “For the purposes of running our Affiliate Program, MailerSend uses the affiliate tracking and management platform TrackDesk.”

• Calendly Report an error

  “For coordinating user interviews and sales calls, we use the online calendar and scheduling platform Calendly.”

• Posthog Report an error

  “MailerSend utilizes PostHog to analyze product usage and perform A/B testing.”

• Braintree Report an error

  “To manage recurring payments and subscriptions, MailerSend utilizes Braintree, a service provided by PayPal.”

• AI usage Report an error

  “MailerSend uses OpenAI’s technology and Google’s Vertex AI platform to automate the customer approval process by submitting Customers’ content to OpenAI’s technology and Google’s Vertex AI platform.”

• AI no training Report an error

  “MailerSend utilizes OpenAI's Enterprise plan and Google’s Vertex AI, which ensure that transferred data will not be further used to train OpenAI’s and Google’s respective models.”

• Template translation Report an error

  “For Customers on Professional subscription plans, MailerSend offers a template translation feature.”

• Analytics tools Report an error

  “We may use third-party services such as Google Analytics, that collect and analyze log data to help us improve MailerSend, and occasionally use them for targeted online advertising.”

• Mcp server Report an error

  “When you connect your MailerSend account with a third-party AI Agent via the Model Context Protocol (MCP), you authorize MailerSend to transmit your account data, which may include recipients' Personal Data, to that AI Agent provider to perform the functions you direct.”

• Sms optout Report an error

  “Every transactional or marketing SMS and WhatsApp message you send using MailerSend must include clear instructions on how to opt-out by including the sentence: “Reply STOP to unsubscribe” at the end of the initial message sent to the consumer, or “reply STOP to cancel”.”

• Data storage location Report an error

  “Our data storage centers are in the European Union and have an information storage security certificate (ISO 27001) as well as a certificate of IT service management (ISO 20000)”

• DPA Report an error

  “We created our Data Processing Addendum to cover the GDPR requirements as they relate to cloud-based transactional communications software services and we encourage all our Customers to review it and agree with the terms of the Data Processing Addendum.”

• Dpf Report an error

  “MailerSend, Inc. has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles.”

• Ftc authority Report an error

  “MailerSend, Inc. falls under the regulatory authority of the US Federal Trade Commission, which possesses investigatory and enforcement powers.”

• CCPA no selling Report an error

  “MailerSend adheres to CCPA regulations by not selling your Personal Data.”

• No selling Report an error

  “We will never sell, rent, or lease your Personal Data to a third party”

• Deletion timeline Report an error

  “In case you request the deletion of your Personal Data, it will be effective within the next 30 days, after this 30-day period the data is deleted permanently and there will be no option for data recovery.”

• Inactive account deletion Report an error

  “If your account is inactive for 2 years or more, MailerSend reserves the right to permanently delete your account with all its data, including your templates, activity records, suppressions lists, list of recipients' emails, their phone numbers if you sent SMS or WhatsApp messages, and your content such as emails, SMS and/or WhatsApp messages.”

• Unapproved account deletion Report an error

  “If your account was never approved, or was suspended or rejected, and you did not sign in to your account or send emails within the last 6 months, your account will be fully deleted.”

• Retention default Report an error

  “Unless you specifically request that we delete your Personal Data, we will keep it for as long as we need to meet our TOU, give you Services, and maintain the effective operation of our business.”

• Age minimum Report an error

  “By using the Service, you represent that you are at least 18 years of age.”

• Policy updated Report an error

  “Last updated on October 15, 2026”

• Marketing soft optin Report an error

  “For Customers who joined our platform on or after October 12, 2026, MailerSend relies on the 'soft opt-in' exception under Article 13(2) of the ePrivacy Directive.”

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Scores citing this record

• The Agency Lead Message data, retention & security
• The Agency Lead Reliability, accounts & support
• The Agency Lead European sovereignty
• The Data Protection Officer Message data, retention & security
• The Data Protection Officer European sovereignty
• The Shop Operator Message data, retention & security
• The Shop Operator European sovereignty
• The Platform Engineer Reliability, accounts & support
• The Platform Engineer European sovereignty
• The SaaS Developer Reliability, accounts & support
• The SaaS Developer European sovereignty
• The Skeptic Message data, retention & security
• The Skeptic European sovereignty