Terms of service — Brevo Transactional Email

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• Entity Report an error

  “Brevo, a simplified joint-stock company registered with the Paris Trade and Companies Register under number 498 019 298 with its registered office at 9-17, rue Salneuve 75017 Paris”

• Terms version Report an error

  “Version : October 1st, 2025”

• ISO 27001 Report an error

  “Brevo is currently ISO 27001:2022 certified.”

• VAT exclusive Report an error

  “The prices displayed on our Site are based on the currency applicable to your geographical area, exclusive of charges, and they do not include VAT. Additional charges and VAT where applicable will be applied on the invoice according to your country of residence”

• Billing periods Report an error

  “When choosing a plan, You may either order a monthly or an annual Subscription.”

• Auto renewal Report an error

  “Subscriptions are renewed automatically, unless You close your account or notify Us of termination of Your account prior to the date of renewal.”

• Professional notice period Report an error

  “If You subscribed to the Professional plan, the notice of non-renewal must be given in writing, and the minimum notice period of non-renewal is fifteen (15) calendar days.”

• No downgrade Report an error

  “You cannot downgrade your plan level before the end of your Subscription.”

• Specific invoicing fee Report an error

  “We will reserve the right to charge an annual additional fee of 100 euros.”

• Price change notice Report an error

  “We will notify the new applicable prices to You at least thirty (30) days before its application date.”

• Payment methods Report an error

  “You are required to hold and maintain a valid payment method, such as credit card, a PayPal account or direct debit (SEPA). If you intend to pay via direct debit, your first payment must be by credit card.”

• Payment providers Report an error

  “We use PCI DSS-compliant third party payment providers to process payments, including Adyen, PayPal, GoCardless, Stripe, and Chargebee or other providers.”

• AI features present Report an error

  “Brevo uses tools, features and functionalities that are powered by artificial Intelligence, machine learning, or similar technologies to provide You with some features of the Services (the "AI Features").”

• AI third party processing Report an error

  “Brevo provides some elements of the AI Features through third-party service providers (the "AI Third-Party Products"). You acknowledge that the Input and Output, including Content, will be shared with and processed by AI Third-Party Products, as listed in the Subprocessors list in the DPA”

• AI no high risk Report an error

  “The Brevo AI Features do not include or create high-risk AI systems and Brevo is therefore not subject to Chapter III of the AI Regulation.”

• AI training on content Report an error

  “Brevo may use Content and Usage Data to enrich and train its AI Features for the sole purpose of improving the performance of the Services provided to You”

• AI control center Report an error

  “The Software's 'Control Center' enables You to manage AI Features. However, AI-driven dashboards and embedded fraud/spam detection systems are essential components and cannot be disabled.”

• Ownership of AI output Report an error

  “As between Brevo and You, and to the extent permitted by applicable law, You (a) retain all ownership rights in Input and (b) own all Output.”

• Export Report an error

  “You can download and recover your Customer Content in an interoperable format at any time for the duration of your Subscription.”

• Deletion on termination Report an error

  “If your account is terminated for any reason, your Customer Content will be immediately and permanently deleted, unless You specifically ask Us to make it available to You, for a period of twenty-four (24) hours maximum following the end of your Subscription”

• Logs retention Report an error

  “We will delete those Logs and the statistics and reports that rely on the Logs at least every 24 months following each Log creation.”

• Inactivity deletion Report an error

  “We may terminate your account if You have not logged in the Software or not performed one action or command in the Software for a period of six (6) months or more.”

• Sensitive data prohibited Report an error

  “the Services have not been designed to collect, process or manage sensitive data within the meaning of Article 9 and/or Article 10 of the GDPR and accordingly You agree not to use the Services to collect, manage or process any sensitive data.”

• DPA appendix Report an error

  “The processing of personal data as part of the Service is described in our Data Protection Agreement, set out in Appendix 3.”

• Documents included Report an error

  “Appendix 6: Service Level Agreement (SLA) Appendix 7: Acceptable Use Policy”

• Security measures appendix Report an error

  “Appendix 4: Security Measures”

• Liability cap Report an error

  “Our liability under these Terms will not exceed the price that You paid for the Services giving rise to the liability in the six (6) months preceding the first incident out of which the liability arose.”

• Geographic restriction Report an error

  “You guarantee that You will not use and/or access the Services in countries with legislations restricting data storage and/or localization (e.g. PRC)”

• Separate enterprise terms Report an error

  “If You have subscribed to the Enterprise Solution, the Services are described in a different page of the Site (https://www.brevo.com/fr/solutions/enterprise/) and are subject to separate contractual terms and order form.”

• Free plan discontinuation Report an error

  “If You subscribed to our free Services, We reserve the right to discontinue all or part of the Services at any time, without prior notification.”

• API documentation Report an error

  “You acknowledge and accept that your use of the Services will comply with the guidelines detailed in the help center available at: https://help.brevo.com/hc/en-us.”

• Payment pci dss Report an error

  “We use PCI DSS-compliant third party payment providers to process payments”

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