Terms of service — MailPace

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Facts read from this source

• Entity Report an error

  “OhMySMTP Ltd is a company incorporated in England and Wales (company number 13200428).”

• SLA uptime Report an error

  “MailPace guarantees that the email API service and dashboard will be available 99% of the time in any given monthly billing period, excluding maintenance.”

• SLA credit Report an error

  “You are entitled to a credit of 5% of your given monthly fee for the services for each 30 minutes of MailPace Service unavailability (after the first .01%) in a given monthly period.”

• No delivery guarantee Report an error

  “MailPace will use commercially reasonable efforts to deliver your email messages, but MailPace does not guarantee delivery.”

• Allowed use Report an error

  “You may use the services for commercial purposes of sending transactional email only and may not use the services in any situation where failure or fault of the services could lead to death or serious bodily injury of any person or physical or environmental damage, or to send any marketing emails.”

• Reinstatement fee Report an error

  “you will pay a reinstatement fee of $100”

• Domain authorization Report an error

  “Any domains used must belong to the MailPace account holder, or the MailPace account holder must have authorization from the domain holder to use their domain to send email through the MailPace service.”

• Governing law Report an error

  “Any claim relating to MailPace's web site shall be governed by the laws of the United Kingdom of Great Britain and Northern Ireland without regard to its conflict of law provisions.”

• Terms last updated Report an error

  “Last Updated: January 9th 2026”

• Rebrand Report an error

  “Jan 28th 2022 - Name change from OhMySMTP to MailPace”

• Terms change notice Report an error

  “Any changes to this Terms of Service will apply to you and your account immediately.”

• Credit claim Report an error

  “you must request a credit by email MailPace's support team within thirty (30) days following the end of the downtime”

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Scores citing this record

• The Agency Lead Reliability, accounts & support
• The Agency Lead European sovereignty
• The Agency Lead Pricing transparency
• The Data Protection Officer Reliability, accounts & support
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Shop Operator Deliverability & sender reputation
• The Shop Operator Reliability, accounts & support
• The Shop Operator European sovereignty
• The Shop Operator Pricing transparency
• The Platform Engineer Deliverability & sender reputation
• The Platform Engineer Reliability, accounts & support
• The Platform Engineer European sovereignty
• The Platform Engineer Pricing transparency
• The SaaS Developer Deliverability & sender reputation
• The SaaS Developer Reliability, accounts & support
• The SaaS Developer European sovereignty
• The SaaS Developer Pricing transparency
• The Skeptic Reliability, accounts & support
• The Skeptic European sovereignty
• The Skeptic Pricing transparency