Reliability, accounts & support — found from sitemap — Mailgun

Cited by

Facts read from this source

• Ticket system Report an error

  “The Customer Administrator may access Support by creating a Ticket, accessible from the customer control panel. Tickets are then available and managed in our internal ticketing tool.”

• Uptime guarantee Report an error

  “The Service Provider guarantees that the Services (meaning any or all of the API, SMTP and Outbound Delivery services listed on our status page) will be available 99.99% of the time in any given monthly billing period, excluding maintenance.”

• Status page Report an error

  “All unexpected interruptions of service will be notified via our status page.”

• Credit rate Report an error

  “Customer is entitled to a credit of 5% of their given monthly fee for the Service for each thirty (30) minutes of Services unavailability (after the first .01%) in a given monthly period.”

• Credit cap Report an error

  “the maximum total credit for the monthly billing period, including all guaranties, shall not exceed 50% of the fees for that billing period.”

• Credit claim window Report an error

  “to receive a credit, Customer must make the request by creating a support ticket in the Control Panel within thirty (30) days following the end of the downtime.”

• Credit exclusions Report an error

  “Customer is not entitled to any credit for downtime or outages resulting from denial of service attacks, virus activity, hacking attempts, or any other circumstances that are not within Mailgun’s control.”

• Service features Report an error

  “Service offers various features, including, but not limited to, management of emailing campaigns with real-time monitoring of sent email deliverability, newsletter creation and sending, sending and managing transactional emails.”

• Maintenance notice Report an error

  “In the event of an emergency or critical maintenance operation, the Service Provider reserves the right to intervene without prior notice.”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

Scores citing this record

• The Agency Lead Reliability, accounts & support
• The Data Protection Officer Reliability, accounts & support
• The Shop Operator Reliability, accounts & support
• The Platform Engineer Reliability, accounts & support
• The SaaS Developer Reliability, accounts & support
• The Skeptic Reliability, accounts & support