Privacy policy — SMTPeter

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Facts read from this source

• Entity Report an error

  “Copernica BV offers several products. The most recognized name is the trademark Copernica, which is used for our elaborate marketing platform. Other trademarks include “SMTPeter” and “MailerQ”, which are used to refer to an SMTP cloud-service and an MTA application respectively.”

• Location Report an error

  “Copernica BV’s servers are located in the Netherlands. Copernica uses both its own servers and servers that are owned and operated by Leaseweb Netherlands BV (Leaseweb). Both Copernica's own servers and those belonging to Leaseweb are located in the Iron Mountain data center in Haarlem, The Netherlands.”

• Backup location Report an error

  “Copernica also operates a secondary location for storing backups, which is in the network of True BV and physically located in the euNetworks datacenter in Amsterdam. Data entered by you is only stored in the Netherlands.”

• Backup retention Report an error

  “To minimize the risk of data loss resulting from user action, backups are created on a daily schedule. These backups are stored in two separate physical locations (Haarlem and Amsterdam) and are kept for a maximum of seven days.”

• Retention policy Report an error

  “Data is stored within our systems untill it is no longer necessary for the aim of our processing. It is not possible to specify a period beforehand. Data is deleted on a case-by-case basis.”

• Right to be forgotten Report an error

  “A data request will only apply to the information Copernica BV has retrieved and stored for private use. We do not provide data stored by our customers.”

• Pipedrive Report an error

  “Copernica uses Pipedrive to guide the sales process.”

• Recruitee Report an error

  “Copernica uses Recruitee as Applicant Tracking System.”

• 8x8 Report an error

  “Copernica uses the 8x8 for its telephone system.”

• Statuspage Report an error

  “Copernica uses statuspage.io to send out notifications in case of an emergency and our own servers are not available.”

• Shared user database Report an error

  “The copernica.com, smtpeter.com and mailerq.com websites all use the same user database. A registration on one website also applies to the others.”

• Tracking leadinfo Report an error

  “To measure business use of our website we use Leadinfo, a service located in Rotterdam. This service provides us with company names and addresses based on IP addresses of our website visitors. This service is only used if permission is granted to store additional cookies.”

• Social login Report an error

  “All login forms and registration forms offer the possibility to login using an external platform. The following platforms are available: LinkedIn Facebook Google”

• Google services Report an error

  “Google Analytics: For registering website and Marketing Suite traffic. Google Tag manager: For conversion tracking in the website. Google reCAPTCHA to prevent abuse by bots.”

• Google API Report an error

  “Within Copernica, you can establish integrations with various Google services, such as Google Ads, Google Analytics, Google Tag Manager, and other Google APIs.”

• Meta API Report an error

  “Within Copernica, you can set up integrations with various Meta services, including Meta Ads, Meta Analytics, Meta Pixel, and other Meta APIs.”

• Openai chat Report an error

  “Within Marketing Suite there is an integration with OpenAI for an AI-Chat service. The chat service has access to the documentation of Copernica and knows where the user is located, so relevant and appropriate answers can be generated.”

• Openai email editor Report an error

  “Within the email drag-and-drop editor a user can use OpenAI to generate texts for emails. This integration is only active when a user provide its own OpenAI API-key. The user is in full control of the data shared with OpenAI.”

• API available Report an error

  “Copernica offers one or multiple APIs for most of its software, which allows programmers to link Copernica’s platform to other websites or applications.”

• API tokens Report an error

  “When you need an API token for one of your own accounts, you can fetch one from the Marketing Suite dashboard. Tokens that give access to other accounts can be obtained with an OAuth handshake, where the owner of other accounts can allow your application access to their accounts.”

• Notifications Report an error

  “Notifications can be received through the in-app system, push notification (in the browser) or per email. You can enable or disable any notification and channel using the dashboards.”

• Newsletters Report an error

  “Each newsletter contains an unsubscribe link. You can click this to remove yourself from the mailing list for this specific newsletter.”

• Employee access Report an error

  “Only employees with an employment contract under Dutch law can be eligible to access customer data. A confidentiality clause is included in all employment contracts.”

• Take identity feature Report an error

  “An often used way to obtain access to customer data is the usage of the “take identity” feature. This allows Copernica employees to view the software precisely as it would be viewed by the user.”

• Employee data abroad Report an error

  “Employees are after approval of the DPO allowed to bring their work laptop abroad (e.g. on a business trip). These employees are after approval of the customer still allowed to access customer's data.”

• Document language Report an error

  “This document is available in multiple languages. In case of any translation errors or other differences between versions the Dutch version is leading.”

• Address Report an error

  “De Ruijterkade 112 1011 AB, Amsterdam info@smtpeter.com”

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