Terms of service — Mailtrap Email API/SMTP

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Facts read from this source

• Entity Report an error

  “operated by Railsware Products Studio LLC”

• Effective date Report an error

  “Effective: 24 September, 2026”

• Arbitration Report an error

  “THESE TERMS OF SERVICE CONTAIN AN ARBITRATION AGREEMENT”

• Business only Report an error

  “MAILTRAP IS OFFERED ONLY FOR BUSINESS OR PROFESSIONAL USAGE.”

• Age requirement Report an error

  “No one under the age of 18 may use the Service.”

• DPA Report an error

  “the terms of the Railsware Products Studio LLC Data Processing Addendum, which are hereby incorporated by reference, shall apply”

• Scc Report an error

  “the Standard Contractual Clauses adopted by the European Commission, attached to the Data Processing Agreement”

• Dpf Report an error

  “Railsware Products Studio LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)”

• AI analysis Report an error

  “Mailtrap may use automated content-analysis tools, including AI-assisted analysis of the content of emails sent through the Service that have been flagged by Mailtrap’s abuse-detection systems”

• Purposes Report an error

  “Email testing – You may use Mailtrap as a test SMTP server for testing emails sent from the development and staging environments”

• Sending Report an error

  “Sending transactional/relationship or commercial Content – You may use the Service to send transactional/relationship or commercial Content”

• Free plan Report an error

  “Free subscription plan shall only be used by one (1) Authorized End User (which may be You or a representative from your organization) associated with one (1) entity or organization.”

• Currency Report an error

  “All currency references are in U.S. dollars.”

• Annual payment methods Report an error

  “such as Your credit card or ACH details (for annual subscription plans)”

• Taxes exclusive Report an error

  “Subscription Fees are exclusive of any applicable taxes, levies, duties, or other similar exactions”

• Charge timing Report an error

  “The credit card that You provide as part of the Billing Data will be automatically and immediately billed on the first Business Day of each billing period.”

• Price changes Report an error

  “Mailtrap may change prices at any time without prior notice but will endeavor to provide reasonable advance notice via the Mailtrap website and/or email.”

• Refund window Report an error

  “Mailtrap provides You an option to request a refund within the 30 (thirty) days starting from the first day of purchase”

• Refund usage limit Report an error

  “Mailtrap will not provide You with a refund in case Your usage volume exceeds 30% of Your Paid Plan scope.”

• Addon refunds Report an error

  “The 30-day refund option in the “Cancellation and Refund Policy” section does not apply to Add-Ons”

• Addons Report an error

  “dedicated IP, SSO, and the Email Sandbox for Salesforce integration”

• Salesforce addon billing Report an error

  “cancellation must be submitted at least ten (10) days before the end of the then-current monthly term”

• Suppression list Report an error

  “If You use the Mailtrap suppression list service, You agree not to send commercial emails to any email address listed on the suppression list”

• Optout processing days Report an error

  “You will process opt-out requests without undue delays, but no later than within 10 calendar days since the day of the respective request”

• No HIPAA warranty Report an error

  “If You’re subject to regulations (like HIPAA) and You use the Mailtrap Service, then we won’t be liable if the Mailtrap Service doesn’t meet those requirements.”

• Warranty disclaimer Report an error

  “the Service is provided “as is” and Mailtrap, its affiliates, suppliers, and Resellers expressly disclaim all warranties of any kind”

• Export controls Report an error

  “You acknowledge that the Service or portion thereof may be subject to the export control laws of the United States.”

• Resale prohibited Report an error

  “You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service”

• Marketing use of customer brand Report an error

  “You hereby authorize Mailtrap to reference You and Your company’s brand name, publicly stating You are a Mailtrap customer”

• Deletion on cancellation Report an error

  “If You terminate Your Account, via means provided for cancellation on the Mailtrap website, or via telephone call or electronic mail to Mailtrap, and You request that Mailtrap delete Your User Content and files contained in Your Account, Mailtrap will make all reasonable efforts to do so.”

• Backup retention Report an error

  “Mailtrap may delete Your User Content, although residual copies of information may remain in our system for some time for back-up purposes.”

• Storage limits Report an error

  “Mailtrap retains the right to create limits on use and storage at our sole discretion at any time with or without notice.”

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