Privacy policy — DeepL Pro & API

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• Privacy contact Report an error

  “If you have any questions or concerns about privacy, please contact privacy(at)deepl.com. For the conclusion of a data processing agreement pursuant to Art. 28 GDPR (see in detail section 4 and 5) please contact privacy@deepl.com.”

• GDPR basis Report an error

  “We therefore only use your personal data within the scope of legal regulations, in particular the General Data Protection Regulation ("GDPR") and the German Federal Data Protection Act ("BDSG").”

• Free training Report an error

  “We process the content you upload and their translations or improvements for a limited period of time to train and improve our neural networks and algorithms.”

• Free glossary local Report an error

  “If you use the glossary feature within our free services without a DeepL account and enter certain pairs of terms there, this data is only stored locally and is not forwarded to DeepL.”

• Free no personal data Report an error

  “Please note that according to its Terms of Use, you may not use DeepL Translator / Write for the translation or improvement of texts containing personal data of any kind.”

• Pro no training Report an error

  “When using these services, your texts will not be used to improve the quality of our services.”

• Pro deletion Report an error

  “After complete performance of the contractually agreed services all submitted texts or documents and their translations or improvements will be deleted.”

• Voice realtime deletion Report an error

  “We use your audio to transcribe and translate it in real time. Once that's done, we delete the audio, the transcript, and the translation”

• Voice transcript retention Report an error

  “How long we keep transcripts - If your organisation keeps transcripts, your admin sets the relevant retention periods (anywhere from 20 seconds to 30 days).”

• Speaker match duration Report an error

  “When you use Speaker match, we process your voice characteristics for a short period during a session (no longer than 30 seconds) to differentiate between speakers that are present during a conversation”

• Elevenlabs Report an error

  “Voices in other languages - For languages where we don't have our own DeepL voice yet, we use backup voices provided by our subprocessor ElevenLabs, who only processes this data on our instructions.”

• Account data Report an error

  “To create the account, the following personal data will be stored: E-mail address Password IP address”

• Account deletion Report an error

  “You can delete your DeepL account at any time within the account settings or by sending an e-mail with your request to support(at)deepl.com.”

• Mcp integration Report an error

  “If your organization uses DeepL through another AI tool (e.g. ChatGPT, Claude, or Cursor) using DeepL's MCP integration, DeepL receives your user ID and your organization's name to authenticate your access.”

• Trial payment details Report an error

  “Your payment details will also be processed by us if you initially sign up for a DeepL Pro subscription with a free trial period.”

• Trial auto continue Report an error

  “However, if no cancellation is made within the aforementioned trial period, the subscription will automatically continue to be subject to payment and the method of payment specified by you will be debited at the time stated in the booking process.”

• Usage sharing with employer Report an error

  “we may share data about your usage of the subscription (e.g. number of translated characters and documents across the DeepL products, last session and last usage date) with your employer or organization.”

• Stripe Report an error

  “In order to process payments, we forward the necessary payment data to our authorized payment service provider Stripe Payments Europe Ltd., Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland (“Stripe”).”

• Payrails Report an error

  “we use the payment orchestration services of Payrails GmbH, Zimmerstrasse 16, 10969 Berlin, Germany; AG Charlottenburg ("Payrails"). Payrails stores your payment method, processes your first payment and returns to us a token for the stored payment details.”

• Document formats Report an error

  “You can translate documents in different file formats both with DeepL Pro (.docx, .pptx, .html, .pdf and .txt) as well as with DeepL Translator (.docx, .pptx and .pdf).”

• Eea processing Report an error

  “With both DeepL Pro and DeepL Translator, the translation of your documents will be provided exclusively by DeepL and processed on our infrastructure in the EEA.”

• Customization hub Report an error

  “Our customization features allow you to store language assets in your account, such as saved translations, glossaries, style guides, Style Profiles and Translation Memories and to apply them to your translations.”

• Translation memory generation Report an error

  “The uploaded source and translated documents are deleted immediately upon successful generation of the Translation Memory; they are not otherwise stored and are not used to train or improve our models.”

• Adaptive translation Report an error

  “This content and the embeddings derived from it are used only within your own account, never for other customers, and are not used to train or improve our models.”

• Cloudflare Report an error

  “Our website also uses services of Cloudflare, Inc, 101 Townsend St, San Francisco, CA 94107, USA ("Cloudflare"), which operates a so-called Content Delivery Network (CDN).”

• Ip storage free Report an error

  “The storage of the full IP address for the users of the DeepL free version for a maximum period of 14 days is also justified by our legitimate interest in achieving the listed purposes”

• Ip storage pro Report an error

  “The storage of IP addresses of users of the paid DeepL Pro subscription for the duration of the contract is justified by Art. 6 para. 1 sentence 1 lit. b) GDPR.”

• Consent management Report an error

  “This also includes the use of the Usercentrics Consent Management Platform (provided by Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich, Germany) to manage and document your privacy choices.”

• Korea special provisions Report an error

  “24. Special provisions for users from South Korea”

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Scores citing this record

• The App Developer Machine translation & AI quality
• The App Developer Integrations, file formats & developer tools
• The App Developer Confidentiality of translated content
• The App Developer European sovereignty
• The Data Protection Officer Machine translation & AI quality
• The Data Protection Officer Integrations, file formats & developer tools
• The Data Protection Officer Confidentiality of translated content
• The Data Protection Officer Data export, portability & self-hosting
• The Data Protection Officer European sovereignty
• The In-House Document Translator Machine translation & AI quality
• The In-House Document Translator Integrations, file formats & developer tools
• The In-House Document Translator Confidentiality of translated content
• The In-House Document Translator Data export, portability & self-hosting
• The In-House Document Translator European sovereignty
• The E-Commerce Marketer Machine translation & AI quality
• The E-Commerce Marketer Confidentiality of translated content
• The E-Commerce Marketer European sovereignty
• The Localization Manager Machine translation & AI quality
• The Localization Manager Confidentiality of translated content
• The Localization Manager Data export, portability & self-hosting
• The Localization Manager European sovereignty
• The Skeptic Machine translation & AI quality
• The Skeptic Confidentiality of translated content
• The Skeptic European sovereignty
• The Skeptic Pricing transparency