Terms of service (with data processing terms) — DeepL Pro & API

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Facts read from this source

• Entity Report an error

  “DeepL SE, Maarweg 165, 50825 Cologne, Germany (“DeepL”) specialises in services based on machine learning, e.g., machine translation services, and provides its online services at deepl.com.”

• Terms URL Report an error

  “These DeepL Pro License Terms and Conditions (“Terms and Conditions”) are available at https://www.deepl.com/pro-license.html and can be downloaded and printed by the Customer.”

• Restricted territories Report an error

  “DeepL does not offer the Services in the listed restricted territories which may be updated from time to time giving reasonable notice.”

• Retention Report an error

  “If Customer has requested such storage of Content and Processed Content, this will be deleted 90 days after the end of the Agreement.”

• Debug retention Report an error

  “DeepL may, in exceptional cases, automatically store Content and/or Processed Content for a maximum period of 72 hours in case certain error patterns occur during the processing of the translation or improvement request.”

• Third party cloud Report an error

  “DeepL may process Content, Processed Content and Customer Training Data on its servers as well as on technical infrastructure owned and/or operated by third party cloud providers. DeepL has the right to determine the location of data processing.”

• Uptime standard Report an error

  “DeepL shall provide an annual average of 97% uptime availability for the fee-based Services.”

• Uptime business Report an error

  “For the Business plan, DeepL offers an annual average of 99.0% uptime availability.”

• API developer free Report an error

  ““DeepL API Developer” refers to the API provided by DeepL free of charge.”

• Developer API storage Report an error

  “In derogation from Section 3.1.2 sentence 1, DeepL reserves the right to perpetually store any Content or Processed Content.”

• Cat tools Report an error

  “Customer is free to connect computer-assisted-translation (CAT) tools to the API (paid API version only).”

• Addons Report an error

  “If applicable, Customer may purchase Add-Ons (e.g., DeepL Write Pro Add-On or File Translation Add-On) to enhance their existing DeepL Translator Pro subscription.”

• Single user license Report an error

  ““Single-User License” refers to a license to use a Service by one person. The same person can use the respective access credentials on multiple devices that meet the requirements of the Service Specification. The use of a Single-User License is only allowed and possible on one device at a time.”

• Write pro per seat Report an error

  “For the DeepL Write Pro Add-On Customers may only purchase a number of licenses equivalent to the number of DeepL Translator Pro subscription seats they hold.”

• VAT Report an error

  “All amounts are understood to include VAT, unless expressly specified as “netto” or “net”.”

• Advance payments Report an error

  “The value of the advance payment may vary between an amount of 10 EUR and an amount of 500 EUR (according to the respective Customer and his usage behaviour).”

• Audio minutes billing Report an error

  “DeepL API Pro for speech-to-text and speech-to-speech charges Customer based on the total Audio Minutes streamed, irrespective of the connection duration or the speed of transmission. Any fractional Audio Minutes shall be rounded up to the nearest whole minute for billing purposes.”

• Trial Report an error

  “After the free trial period, the free trial subscription is automatically extended to a paid subscription to the Service selected by the Customer.”

• DPA Report an error

  “such transmissions of personal data to DeepL using the Services is governed by DeepL’s Data Processing Agreement, available for download in the DeepL Trust Centre at https://deepl.safebase.us/item/data-processing-agreement, which forms an integral part of this Agreement and becomes binding upon its conclusion.”

• GDPR Report an error

  “including but not limited to the EU GDPR (Regulation (EU) 2016/679)”

• API availability SLA exclusions Report an error

  “The availability calculation excludes any downtime for planned maintenance work as well as service interruptions which are beyond DeepL’s control”

• Rejected customers Report an error

  “In particular, DeepL rejects contracts with customers providing machine translation services, including but not limited to Amazon.com, Inc., Microsoft Corporation, Google LLC, Alphabet Inc., Apple Inc., Meta Platforms, Inc., and their subsidiaries.”

• Contract language Report an error

  “The Agreement can be concluded in English or German language.”

• Terminable on negative change Report an error

  “If a modification impacts Customer’s ability to access or use the Services in more than a minor way (“Negative Change”), Customer has the right to terminate the Agreement free of charge with a notice period of 30 days.”

• Customer training data Report an error

  “DeepL will make use of the Customer Training Data exclusively in connection with the translations or improvements of the respective Customer.”

• API deprecation notice Report an error

  “DeepL shall inform Customer of such termination in writing (e-mail sufficient) at least four (4) weeks before the termination becomes effective.”

• Content storage transient Report an error

  “DeepL will only temporarily store Content or Processed Content to the extent technically required to provide its Services.”

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Scores citing this record

• The App Developer Confidentiality of translated content
• The App Developer Data export, portability & self-hosting
• The App Developer European sovereignty
• The App Developer Pricing transparency
• The Data Protection Officer Translation memory, terminology & review workflow
• The Data Protection Officer Confidentiality of translated content
• The Data Protection Officer Data export, portability & self-hosting
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The In-House Document Translator Confidentiality of translated content
• The In-House Document Translator Data export, portability & self-hosting
• The In-House Document Translator European sovereignty
• The In-House Document Translator Pricing transparency
• The E-Commerce Marketer Confidentiality of translated content
• The E-Commerce Marketer Data export, portability & self-hosting
• The E-Commerce Marketer European sovereignty
• The E-Commerce Marketer Pricing transparency
• The Localization Manager Translation memory, terminology & review workflow
• The Localization Manager Confidentiality of translated content
• The Localization Manager Data export, portability & self-hosting
• The Localization Manager European sovereignty
• The Localization Manager Pricing transparency
• The Skeptic Machine translation & AI quality
• The Skeptic Translation memory, terminology & review workflow
• The Skeptic Integrations, file formats & developer tools
• The Skeptic Confidentiality of translated content
• The Skeptic Data export, portability & self-hosting
• The Skeptic European sovereignty
• The Skeptic Pricing transparency