Source
Service level agreement — WP Engine
Checked for WP Engine on 1 Nov 2026
- Page
- https://wpengine.com/legal/sla/
- Checked
- 1 Nov 2026, 10:02 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:5d1fed4d518c6bfa473d2e0b4bb5045f32b8c3bb29b78a3f3aafb4b8939f52cb
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
SLA uptime Report an error
“WP Engine will make the Services available 99.95% of the time, excluding any Excused Downtime.”
-
SLA maintenance windows Report an error
“Americas 10p - 4a North American Central Time Europe 4p - 10p North American Central Time Asia-Pacific 8a - 2p North American Central Time”
-
SLA credit rate Report an error
“You are entitled to a credit of 5% of the applicable monthly Fees for each full hour of downtime in excess of the Service Availability targets.”
-
SLA credit claim window Report an error
“In order to receive a credit, you must contact Support within 30 days of the event giving rise to the credit.”
-
Enhanced SLA exclusion Report an error
“"Enhanced SLA" does not apply to the third-party services provided by ElasticPress.io which remain at 99.95% availability.”
-
SLA update terms Report an error
“We may update this SLA from time to time in our sole discretion”
2 facts read from this page are not shown because they could not be confirmed on the page as captured.
Scores citing this record
- The Agency Lead Performance, uptime & infrastructure
- The Freelance App Developer Performance, uptime & infrastructure
- The Data Protection Officer Performance, uptime & infrastructure
- The Shop Operator Performance, uptime & infrastructure
- The Skeptic Performance, uptime & infrastructure
- The Skeptic Support, domains & email
- The Skeptic Pricing transparency
- The Small-Business Owner Performance, uptime & infrastructure